Loss Prevention Customer Service Associate

Are you looking for an exciting opportunity to utilize your customer service skills while also ensuring the safety and security of a retail environment? TJX Companies is seeking a highly motivated and detail-oriented individual to join our team as a Loss Prevention Customer Service Associate. In this role, you will not only provide exceptional customer service to our valued customers, but you will also play an integral part in preventing loss and maintaining a safe shopping experience for all. If you have a passion for customer service and a keen eye for potential security threats, we want to hear from you!

1. Provide exceptional customer service to all customers in a friendly and professional manner.
2. Monitor and maintain a safe and secure retail environment for customers and employees.
3. Conduct regular surveillance of the sales floor to identify and prevent potential theft or loss.
4. Respond to and handle any security incidents or emergencies in a calm and efficient manner.
5. Work closely with store management and security team to implement loss prevention strategies and procedures.
6. Conduct thorough investigations of any suspected theft or fraudulent activity.
7. Utilize CCTV and other security equipment to identify and track suspicious behavior.
8. Collaborate with law enforcement agencies as needed.
9. Keep accurate and detailed records of all security incidents and investigations.
10. Educate and train store employees on loss prevention techniques and procedures.
11. Maintain a high level of confidentiality and professionalism in handling sensitive information.
12. Stay updated on current industry trends and developments in loss prevention to continuously improve strategies.
13. Communicate effectively with customers, employees, and management regarding security and loss prevention concerns.
14. Operate with integrity and adhere to company policies and procedures at all times.
15. Provide support and assistance to other store departments as needed.

According to JobzMall, the average salary range for a Loss Prevention Customer Service Associate in Dallas, TX, USA is between $27,000 and $40,000 per year. This may vary based on the specific company, experience level, and other factors.

The TJX Companies, Inc. is an American multinational off-price department store corporation, headquartered in Framingham, Massachusetts. It remained from the original Zayre Corp. that was established in 1956. It operates through the following segments: Marmaxx, HomeGoods, TJX Canada, and TJX Europe. The Marmaxx segment sells family apparel including footwear and accessories, home fashions including home basics, accent furniture, lamps, rugs, wall décor, decorative accessories, giftware, and other merchandise. The HomeGoods segment offers home basics, giftware, accent furniture, lamps, rugs, wall décor, and decorative accessories. The TJX Canada segment operates the Winners, Marshalls, and HomeSense chains in Canada. The TJX Europe segment operates T.K. Maxx and HomeSense chains in Europe.