TJX Companies

Customer Experience Coordinator

TJX Companies
Durham, NC, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to TJX Companies! We are currently seeking a passionate and customer-focused individual to join our team as a Customer Experience Coordinator. As a leading retailer, we pride ourselves on providing exceptional customer service to all of our valued shoppers. In this role, you will have the opportunity to make a positive impact on our customers' experience by ensuring their needs are met and exceeded. We are looking for someone with excellent communication skills, a strong attention to detail, and a positive attitude. If you are dedicated to delivering top-notch service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

  1. Greet and welcome customers in a friendly and professional manner.
  2. Act as the main point of contact for all customer inquiries and concerns.
  3. Provide exceptional customer service by addressing and resolving any issues or complaints in a timely and effective manner.
  4. Assist customers in finding products and services that meet their needs.
  5. Maintain a thorough knowledge of all products and services offered by the company.
  6. Ensure all customer interactions are handled with the highest level of professionalism and empathy.
  7. Actively listen to customer feedback and use it to improve the overall customer experience.
  8. Collaborate with other departments to ensure a seamless and consistent customer experience.
  9. Keep accurate records of customer interactions and transactions.
  10. Monitor and respond to online reviews and feedback to maintain a positive brand image.
  11. Provide regular reports and updates on customer satisfaction and feedback to management.
  12. Stay informed about current industry trends and customer preferences.
  13. Continuously strive to exceed customer expectations and go above and beyond to provide exceptional service.
  14. Uphold company policies and procedures to ensure a safe and welcoming environment for customers.
  15. Maintain a positive and professional attitude at all times, representing the company's values and mission.
Where is this job?
This job is located at Durham, NC, USA
Job Qualifications

  • Strong Communication Skills: A Successful Customer Experience Coordinator At Tjx Companies Should Possess Excellent Communication Skills To Effectively Interact With Customers, Team Members, And Other Stakeholders.

  • Customer Service Experience: Candidates For This Role Should Have Prior Experience In A Customer Service Role, Preferably In A Retail Or Hospitality Setting. This Will Demonstrate Their Ability To Handle Customer Inquiries And Resolve Issues In A Timely And Professional Manner.

  • Detail-Oriented: A Customer Experience Coordinator Should Have Strong Attention To Detail To Ensure Accuracy In Customer Transactions And Maintain A High Level Of Customer Satisfaction.

  • Problem-Solving Skills: This Role Requires Individuals Who Can Think On Their Feet And Come Up With Creative Solutions To Address Customer Concerns Or Issues. Candidates Should Be Able To Handle Difficult Situations Calmly And Effectively.

  • Team Player: Tjx Companies Values Teamwork And Collaboration. A Customer Experience Coordinator Should Be Able To Work Well In A Team Environment And Support Their Colleagues To Deliver Exceptional Customer Service.

Required Skills

  • Data Entry

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Relationship Building

  • Teamwork

  • Organization

  • Problem-Solving

  • Adaptability

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Experience Coordinator in Durham, NC, USA is $36,000 - $60,000 per year. This may vary depending on factors such as experience, qualifications, and specific job responsibilities. Additionally, some companies may offer additional benefits and bonuses.

Additional Information
TJX Companies is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 9th, 2024
Apply BeforeMay 10th, 2026
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About TJX Companies

The TJX Companies, Inc. is an American multinational off-price department store corporation, headquartered in Framingham, Massachusetts. It remained from the original Zayre Corp. that was established in 1956. It operates through the following segments: Marmaxx, HomeGoods, TJX Canada, and TJX Europe. The Marmaxx segment sells family apparel including footwear and accessories, home fashions including home basics, accent furniture, lamps, rugs, wall décor, decorative accessories, giftware, and other merchandise. The HomeGoods segment offers home basics, giftware, accent furniture, lamps, rugs, wall décor, and decorative accessories. The TJX Canada segment operates the Winners, Marshalls, and HomeSense chains in Canada. The TJX Europe segment operates T.K. Maxx and HomeSense chains in Europe.

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