Global Escalations Specialist

Hello there! Are you a problem solver with a passion for helping people? Do you thrive in fast-paced environments and have a knack for handling difficult situations? If so, we have an exciting opportunity for you to join our team as a Global Escalations Specialist at Tinder. We're looking for someone who is highly organized, detail-oriented, and has excellent communication skills to handle escalations and resolve issues for our global user base. If you're ready to make a difference and be a part of a dynamic and innovative company, we want to hear from you. Keep reading for more details on this exciting role!

1. Manage and resolve escalated issues from Tinder's global user base in a timely and efficient manner.
2. Communicate effectively and professionally with users to understand their concerns and provide appropriate solutions.
3. Utilize problem-solving skills to identify root causes of issues and develop effective solutions.
4. Collaborate with cross-functional teams, including customer support and product development, to address and resolve escalations.
5. Maintain accurate and detailed records of all escalations and their resolutions.
6. Proactively identify potential issues and implement preventive measures to improve overall user experience.
7. Stay up-to-date on Tinder's products and services to effectively troubleshoot and resolve user issues.
8. Provide exceptional customer service and ensure a positive experience for all users.
9. Continuously monitor and analyze escalations to identify trends and areas for improvement.
10. Adhere to company policies and procedures while handling escalations.
11. Contribute to a positive and collaborative team environment.
12. Meet or exceed performance metrics and goals set by the company.
13. Participate in ongoing training and development opportunities to enhance skills and knowledge.
14. Represent Tinder in a professional and positive manner at all times.
15. Adapt quickly to changing priorities and handle multiple tasks simultaneously.

According to JobzMall, the average salary range for a Global Escalations Specialist in Dublin, Ireland is between €35,000 and €50,000 per year. However, this can vary depending on the specific company, experience level, and other factors. Some companies may offer higher salaries for this role, while others may offer lower salaries. It is important to research the specific company and negotiate for a fair salary based on your qualifications and experience.

Tinder, founded in 2012, has become one of the fastest growing social startups and mobile apps of all time. Tinder was launched to address the social and physical barriers of forming new friendships and relationships. Using social data, Tinder anonymously finds people nearby that like each other and connects them if they are both interested.