Sr. IT Support Engineer

TikTok is seeking an experienced Senior IT Support Engineer to join our growing global team. This role is critical to ensure that our employees have the support they need to be productive and successful. We are looking for a problem-solver who is passionate about technology and is motivated to provide exceptional customer service. In this role, you will provide technical support, troubleshoot hardware and software issues, and maintain our network systems. You must be an excellent communicator and be able to work with a diverse range of people. To be successful in this role, you will need to possess strong technical skills and a commitment to customer service.Required Qualifications:• Bachelor's degree in Computer Science, Information Technology, or a related field• 5+ years' experience in IT hardware and software support• Proficient in Windows, Mac OS, and Linux operating systems• Strong troubleshooting and problem-solving skills• Excellent communication and customer service skills• Ability to work in a fast-paced environment• Knowledge of network architecture and protocols• Experience with customer relationship management (CRM) systems• Ability to work independently and as part of a teamIf you have the qualifications and passion to join our global team, we would love to hear from you!

According to JobzMall, the average salary range for a Sr. IT Support Engineer in Los Angeles, CA, USA is $75,000 to $100,000 per year. This range is based on salaries reported by candidates who have recently applied to jobs in the area.

TikTok, also known as Douyin in China, is a media app for creating and sharing short videos. Owned by ByteDance, the media app was launched as Douyin in China in September 2016 and introduced to the overseas market as TikTok one year later.