Tik Tok

Emergency Response Specialist - Trust & Safety

Tik Tok
250 Bryant St, Mountain View, CA 94041, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

The Emergency Response (ER) team takes on a two-pronged approach to ensure the platform is safe for consumption by not only reacting to emergent situations but also taking a proactive stance on investigation-related matters. You will reconcile escalations by responding to and resolving diverse content safety risks 24/7, and closing the loop with relevant investigations for those incidents. You will improve emergency response mechanisms while monitoring the reactive speed and quality to ensure better implementation of emergent action plans. Master various back-end data systems to ensure safety issues are handled effectively. Summarize and compile analytical, retrospective, or data-type investigation-related reports. Lead projects to proactively improve the quality of back-end systems and processes. Collaborate with global cross-functional teams to respond to issues, and communicate with relevant stakeholders to align on strategies.

Where is this job?
This job is located at 250 Bryant St, Mountain View, CA 94041, USA
Job Qualifications

  • A minimum of two-year work experience, preferably in internet content safety and/or risk management.

  • Proficiency in a third language being a huge plus

  • Possess an aptitude for numbers and quantitative skills, with knowledge of social media content and sensitivity to safety issues.

Required Skills

  • Risk Management

  • Relationship Management

  • Time Management Skills

  • Analytical skills (data driven)

  • SQL/Data analytics skills

Soft Skills

  • Verbal communication

  • written communication

  • Problem-Solving

  • Flexibility/Adaptability

  • Detail Oriented and Organized

  • Multi tasker

  • Driven for excellence

Compensation

According to JobzMall, the average salary range for a Emergency Response Specialist - Trust & Safety in 250 Bryant St, Mountain View, CA 94041, USA is $34,000 to $68,000. This salary range can vary depending on the experience and qualifications of the individual.

Additional Information
Tik Tok is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 25th, 2022
Apply BeforeMay 22nd, 2025
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About Tik Tok

TikTok, also known as Douyin in China, is a media app for creating and sharing short videos. Owned by ByteDance, the media app was launched as Douyin in China in September 2016 and introduced to the overseas market as TikTok one year later.

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