Tik Tok

Director of Trust & Safety Operations

Tik Tok
250 Bryant St, Mountain View, CA 94041, USA
Full-TimeDepends on ExperienceSenior LevelBachelors
Job Description

Manage all regional operations teams (planning, outsourced, quality assurance), a sizable organization, with significant vendor OPEX budget. Know and be accountable for all user experience metrics within your region. Own the strategic and operational relationship, via the Partner Manager, with our BPO partners, ensuring adherence to the contractual agreements. Align with the Regional Head of Trust & Safety, the Head of Trust & Safety Global Operations and Regional Operations peers to ensure continued efficiency, scalability and quality across all workflows. Define, launch and manage cross functional strategic projects to ensure continued operational excellence within your region. Act as a global escalation point for your region, aligning with all stake-holders to respond to emergency content safety-related cases and provide suitable follow-up reports (root cause analysis and action plan).

Where is this job?
This job is located at 250 Bryant St, Mountain View, CA 94041, USA
Job Qualifications

  • 15+ years of overall experience and experience related to Trust & Safety is preferred

  • Experience leading a large scale operation team over 1000[TBD] in an internet company is a plus

  • Extensive team management experience with both senior contributors and managers

  • Experience interfacing with Public Policy, Legal and Product teams

Required Skills

  • Customer Relationship Management

  • Vendor Management

  • Crisis Management

  • Conflict Mangement

  • Time Management Skills

  • Data analysis and presentation skills

Soft Skills

  • Driven and self-motivated

  • Communication Skills

  • Flexibility/Adaptability

  • Detail oriented and highly organized

  • Process Oriented

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a Director of Trust & Safety Operations in 250 Bryant St, Mountain View, CA 94041, USA is between $125,000 and $195,000 per year. The salary range may vary depending on the company, experience, and other factors.

Additional Information
Tik Tok is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 16th, 2021
Apply BeforeMay 22nd, 2025
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About Tik Tok

TikTok, also known as Douyin in China, is a media app for creating and sharing short videos. Owned by ByteDance, the media app was launched as Douyin in China in September 2016 and introduced to the overseas market as TikTok one year later.

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