The Wonderful Company

Executive Technology Support Specialist

The Wonderful Company

11444 W Olympic Blvd, Los Angeles, CA 90064, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Serve as the primary technology point of contact for members of the executive team and the Executive Assistants who support them. Provide on-call technical support to onsite and remote users. Act as the subject matter expert for solving user problems with solid technical knowledge while adhering to company policies and standards. Ensure the highest levels of customer service in a fast-paced environment with a focus on resolving issues and problems quickly Provide proactive assistance with the setup, testing, and monitoring of high-priority meetings to ensure there are no issues. Troubleshoot complex issues and provide root cause analysis and tracking for all issues to prevent reoccurrence. Perform installations, replacements, upgrades, and other hardware/software related tasks with extreme attention to detail. Work with IT and Infrastructure team members and establish relationships cross-functionally to drive escalations to closure. Establish trust with the executive team by providing immediate technical support while maintaining confidentiality.

Where is this job?
This job is located at 11444 W Olympic Blvd, Los Angeles, CA 90064, USA
Job Qualifications
  • 5+ years of direct technology and helpdesk experience supporting senior executives

  • Genuine interest in further technology learnings including server set-up and maintenance

  • Extensive experience working under pressure in a fast-paced support environment

Required Skills
  • Documentation

  • Time Management

  • Customer Service skills

  • Root Cause Analysis

  • Troubleshooting skills

Soft Skills
  • Process Improvement

  • Verbal communication

  • written communication

  • Attention to detail

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Executive Technology Support Specialist in 11444 W Olympic Blvd, Los Angeles, CA 90064, USA is $50,000 - $75,000 per year. This estimate is based on salaries reported by Indeed.com users for similar positions in the same area.

Additional Information
The Wonderful Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 17th, 2021
Apply BeforeJune 9th, 2026
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About The Wonderful Company

The Wonderful Company LLC, formerly known as Roll Global is a holding company owned by Stewart and Lynda Resnick. Brands include FIJI Water, POM Wonderful (fresh pomegranates and juice), Wonderful Pistachios & Wonderful Almonds, Wonderful Halos (mandarins), Teleflora (flowers-by-wire), JUSTIN Wines, JNSQ Wines and Landmark Wines.

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