
Executive Technology Support Specialist
Serve as the primary technology point of contact for members of the executive team and the Executive Assistants who support them. Provide on-call technical support to onsite and remote users. Act as the subject matter expert for solving user problems with solid technical knowledge while adhering to company policies and standards. Ensure the highest levels of customer service in a fast-paced environment with a focus on resolving issues and problems quickly Provide proactive assistance with the setup, testing, and monitoring of high-priority meetings to ensure there are no issues. Troubleshoot complex issues and provide root cause analysis and tracking for all issues to prevent reoccurrence. Perform installations, replacements, upgrades, and other hardware/software related tasks with extreme attention to detail. Work with IT and Infrastructure team members and establish relationships cross-functionally to drive escalations to closure. Establish trust with the executive team by providing immediate technical support while maintaining confidentiality.
5+ years of direct technology and helpdesk experience supporting senior executives
Genuine interest in further technology learnings including server set-up and maintenance
Extensive experience working under pressure in a fast-paced support environment
Documentation
Time Management
Customer Service skills
Root Cause Analysis
Troubleshooting skills
Process Improvement
Verbal communication
written communication
Attention to detail
Adaptability
According to JobzMall, the average salary range for a Executive Technology Support Specialist in 11444 W Olympic Blvd, Los Angeles, CA 90064, USA is $50,000 - $75,000 per year. This estimate is based on salaries reported by Indeed.com users for similar positions in the same area.
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The Wonderful Company LLC, formerly known as Roll Global is a holding company owned by Stewart and Lynda Resnick. Brands include FIJI Water, POM Wonderful (fresh pomegranates and juice), Wonderful Pistachios & Wonderful Almonds, Wonderful Halos (mandarins), Teleflora (flowers-by-wire), JUSTIN Wines, JNSQ Wines and Landmark Wines.

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