Collections Specialist
Meet the company's goals of strong financial performance and excellent customer service according to annually set objectives. Conduct payment reconciliation on accounts as needed. Maintain confidentiality of company and customer information. Monitor and manage collections via telephone, e-mail, and elevate to management, as necessary. Process electronic check and credit card payments as needed. Identify and submit allocation of payments to ensure accuracy of billing. Handle incoming calls on a phone gate and assist customers in a professional manner. Prepare accounts for referral to outside collection agencies as needed. Initiate and submit documentation for refunds on accounts as needed. Achieve monthly collection goal metrics. Adhere to department policies and procedures.
5+ years of relevant experience (Credit, Collections, Customer Service, Billing)
Knowledge of media industry sales, credit, and customer service policies preferred
Ability to work in a team setting and meet deadlines in a fast-paced environment
Knowledge of accounting principles to perform customer account reconciliations and to provide billing explanations to customers
MS Word
SAP ERP
Time Management Skills
MS Excel skills
Microsoft Office 365 skills
Negotiating skills
Payment reconciliation
Verbal communication
written communication
Self-Motivated
Adaptability
Problem-Solving
Detail oriented and highly organized
Multi tasker
According to JobzMall, the average salary range for a Collections Specialist in One Franklin Square, 1301 K St NW, Washington, DC 20005, USA is between $34,862 and $53,384 per year.
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The Washington Post is a major American daily newspaper published in Washington, DC, with a particular emphasis on national politics and the federal government.
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