Manager, Application Support (SAP BRIM)

Managing team members and vendors to deliver 24 x 7 user & technical support. Providing quality and timely resolution of application defects/ problems & enhancement requests through the management of the application development lifecycle. Running an agile-based request management workflow, focused on maximizing velocity, improving quality and reducing backlog. Partnering with Business & Solution Architects to identify opportunities for improved customer service, increased agility and availability. Working with multiple vendor/partners to deliver existing services against Key Performance Indicators, managing performance against contractual terms and identifying new / rationalizing existing services. Ensuring Service Operations, Knowledge Management, Continuous Improvement, Service Level & Availability Management are operationalized across the team. Developing and guiding direct reports by providing career path conversations and mentoring, helping them achieve their goals through effective development and training plans.

According to JobzMall, the average salary range for a Manager, Application Support (SAP BRIM) in 500 S Buena Vista St, Burbank, CA 91521, USA is $54,000 to $85,000 per year. Job requirements for this position include a minimum of 3 years of SAP BRIM experience, excellent customer service and communication skills, ability to work as part of a team, and a working knowledge of related technologies and processes.

The Walt Disney Co. is a diversified international family entertainment and media enterprise. It operates through four business segments: Media Networks, Parks & Resorts, Studio Entertainment and Consumer Products & Interactive Media. The Media Networks segment includes cable and broadcast television networks, television production and distribution operations, domestic television stations, radio networks and stations.