Floor Supervisor

Welcome to The North Face – a company dedicated to creating high-quality, innovative outdoor gear for adventurers around the world. We are currently seeking a dedicated and experienced Floor Supervisor to join our team and help us continue to provide exceptional customer service and promote our brand. As a Floor Supervisor at The North Face, you will play a vital role in leading and motivating our sales team, ensuring that our store operates efficiently and effectively, and providing an exceptional shopping experience for our customers. If you have a passion for the outdoors, a strong background in retail management, and a desire to work in a fast-paced and dynamic environment, we want to hear from you!

1. Lead and motivate the sales team to achieve individual and store sales goals.
2. Ensure all employees adhere to company policies and procedures.
3. Provide guidance, coaching, and training to new and existing employees.
4. Monitor and manage the store's inventory levels to ensure efficient and effective operations.
5. Create and maintain a positive and welcoming atmosphere for customers.
6. Assist in visual merchandising and store layout to effectively showcase products.
7. Handle customer inquiries, complaints, and returns in a professional and timely manner.
8. Manage employee schedules to ensure adequate coverage during peak business hours.
9. Collaborate with other departments to ensure a seamless customer experience.
10. Stay updated on product knowledge and industry trends to effectively promote the brand.
11. Utilize sales data and analytics to identify opportunities for improvement.
12. Foster a culture of teamwork, respect, and accountability among the sales team.
13. Adhere to all safety and security protocols to maintain a safe and secure shopping environment.
14. Assist in the hiring and onboarding process for new employees.
15. Continuously strive to enhance the customer experience and promote brand loyalty.

According to JobzMall, the average salary range for a Floor Supervisor in Durham, NC, USA is $35,000-$45,000. However, this can vary depending on the specific company, industry, and level of experience of the individual. Some companies may offer higher salaries and additional benefits for this role. It is important to research and compare salaries for specific job postings to get a more accurate understanding of the salary range in your area.

The North Face is an American outdoor recreation product company. The North Face produces clothing, footwear, and outdoor equipment. The company is headquartered in Alameda, California, co-located with its corporate sibling, JanSport. By summer of 2020, the company's headquarter will be relocating to Denver, Colorado.