Floor Supervisor

Do you have the leadership and organizational skills to maintain the highest standards of service and customer satisfaction as a Floor Supervisor at The North Face? Our world-renowned outdoor apparel and accessories company is looking for a motivated individual to join our team.The ideal candidate should have a passion for the outdoors, excellent customer service skills, and a proven ability to lead and motivate a team. If you have a minimum of two years of retail sales experience, possess strong organizational and interpersonal skills, and have an upbeat, friendly attitude, we'd love to hear from you! As Floor Supervisor, you will be responsible for monitoring and ensuring our team meets the highest standards of customer service, product knowledge, and sales performance.

Responsibilities:

1. Ensure that The North Face’s customer service standards are consistently met and exceeded.
2. Monitor retail sales staff performance and provide feedback to ensure top customer service.
3. Motivate staff to exceed sales goals.
4. Ensure products are accurately displayed and correctly priced according to company policies.
5. Develop and maintain strong working relationships with customers and staff.
6. Develop and implement training programs for staff in areas of customer service, product knowledge, and sales performance.
7. Monitor floor activity and ensure compliance with all safety regulations and company policies.
8. Resolve customer complaints in a timely and professional manner.
9. Maintain accurate records of inventory and sales.
10. Monitor stock levels and re-order supplies as necessary.

According to JobzMall, the average salary range for a Floor Supervisor in Los Angeles, CA, USA is between $32,000 and $53,000. However, this figure may vary depending on the employer, qualifications, and experience of the candidate.

The North Face is an American outdoor recreation product company. The North Face produces clothing, footwear, and outdoor equipment. The company is headquartered in Alameda, California, co-located with its corporate sibling, JanSport. By summer of 2020, the company's headquarter will be relocating to Denver, Colorado.