The North Face

Assistant Store Manager

The North Face
Burlington, MA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

At The North Face, we believe that adventure is out there waiting for us to find it. As an Assistant Store Manager, you will play a crucial role in helping our customers prepare for their next journey. We are looking for a driven and dynamic individual who shares our passion for the outdoors and has a strong background in retail management. If you thrive in a fast-paced environment and have a proven track record of leadership and sales success, we want you to join our team.

  1. Manage and lead a team of sales associates to ensure a positive and efficient customer experience.
  2. Oversee daily operations of the store, including opening and closing procedures, inventory management, and cash handling.
  3. Train and develop sales associates on product knowledge, customer service skills, and sales techniques.
  4. Monitor sales performance and provide feedback to team members to drive sales and meet targets.
  5. Collaborate with the Store Manager to create and implement strategies for achieving sales goals and increasing profitability.
  6. Maintain a high level of customer service and handle any customer complaints or issues in a professional and timely manner.
  7. Ensure the store is visually appealing and merchandise is displayed according to company standards.
  8. Conduct regular meetings with the team to communicate updates, goals, and expectations.
  9. Assist in hiring, onboarding, and training new employees.
  10. Adhere to all company policies and procedures, including safety protocols.
  11. Keep up-to-date with industry trends and competitor activities in order to make informed business decisions.
  12. Act as a brand ambassador and uphold the company's values and mission in all interactions.
  13. Maintain a positive and motivating work environment for all team members.
  14. Complete administrative tasks such as scheduling, payroll, and inventory reports.
  15. Perform other duties as assigned by the Store Manager.
Where is this job?
This job is located at Burlington, MA, USA
Job Qualifications

  • Previous Retail Management Experience: A Successful Assistant Store Manager At The North Face Should Have Prior Experience In A Similar Role, Preferably In The Retail Industry. This Will Demonstrate Their Ability To Effectively Lead A Team, Drive Sales, And Manage Store Operations.

  • Passion For Outdoor Activities: The North Face Is Known For Its Outdoor Gear And Apparel, And The Ideal Candidate Should Have A Genuine Interest In Outdoor Activities Such As Hiking, Camping, Or Skiing. This Will Not Only Help Them Understand The Brand And Its Products Better, But Also Connect With Customers Who Share The Same Interests.

  • Strong Communication And Interpersonal Skills: As An Assistant Store Manager, This Individual Will Be Responsible For Overseeing A Team Of Sales Associates And Working Closely With Other Departments Such As Merchandising And Marketing. Strong Communication And Interpersonal Skills Are Essential For Effectively Managing The Team And Collaborating With Others.

  • Excellent Customer Service Skills: The North Face Prides Itself On Providing Exceptional Customer Service To Its Customers. The Ideal Candidate Should Have A Friendly And Approachable Demeanor, With The Ability To Handle Customer Inquiries And Complaints In A Professional And Timely Manner.

  • Organizational And Leadership Abilities: The Assistant Store Manager Will Be Responsible For Overseeing Store Operations, Including Inventory Management, Scheduling, And Training Of Employees. Therefore, Strong Organizational And Leadership Skills Are Essential To Ensure The Store Runs Smoothly And Efficiently.

Required Skills

  • Communication

  • Time Management

  • Product knowledge

  • Organizational Skills

  • Inventory Control

  • customer service

  • Visual merchandising

  • Team Leadership

  • Sales management

  • Problem-Solving

  • Coaching and development

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • collaboration

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Assistant Store Manager in Burlington, MA, USA is $38,000 - $60,000 per year. However, this can vary depending on factors such as the specific company, location, and the individual's experience and qualifications.

Additional Information
The North Face is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 4th, 2024
Apply BeforeApril 11th, 2026
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About The North Face

The North Face is an American outdoor recreation product company. The North Face produces clothing, footwear, and outdoor equipment. The company is headquartered in Alameda, California, co-located with its corporate sibling, JanSport. By summer of 2020, the company's headquarter will be relocating to Denver, Colorado.

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