
Workforce Analyst
Creates, updates and maintains databases to ensure inventory and ordering levels. This is accomplished by analyzing past trends, forecasting future volumes, and creating a plan to allocate resources to maintain business service levels. Anaylze and determine best time to conduct off-line activities while maintaining service/productions levels. Generate and release associate schedules and participates in the creation and implementation of new scheduling strategies. Designs schedules for the shift bidding or mini bid process, ensuring the schedules match the arrival of calls or non phone work queues. Update associate preferences in Blue Pumpkin to ensure schedules are generated. Develops skilling strategies to meet the call arrival patterns and creates minimal variance in associate occupancy (workload) rates.
1 yr. Previous Workforce experience
Call Center Experience
Abilitiy to analyize data and make staffing level decisions.
Time Management
MS Word
MS Outlook
Kronos WFM system
MS Excel skills
Avaya
Verbal communication
written communication
Attention to detail
Adaptability
Multi-tasker
According to JobzMall, the average salary range for a Workforce Analyst in 2455 Paces Ferry Rd SE, Atlanta, GA 30339, USA is $47,000 to $83,000 per year. The salary range is dependent on the employee's experience, skills, and education level, as well as the type of job and employer.
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Home Depot, Inc. is a home improvement retailer that sells building materials and home improvement products. It operates The Home Depot stores, which provides full-service, warehouse-style stores that sells a wide assortment of building materials, home improvement products and lawn and garden products and provide a number of services. The company offers national installation services through pre-screened independent contractors for products ranging from floors to roofs, windows to water heaters, and kitchen cabinets to vinyl siding.

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