The Home Depot

Workforce Analyst

The Home Depot

2455 Paces Ferry Rd SE, Atlanta, GA 30339, USA
Full-TimeDepends on ExperienceEntry LevelBachelors
Job Description

Creates, updates and maintains databases to ensure inventory and ordering levels. This is accomplished by analyzing past trends, forecasting future volumes, and creating a plan to allocate resources to maintain business service levels. Anaylze and determine best time to conduct off-line activities while maintaining service/productions levels. Generate and release associate schedules and participates in the creation and implementation of new scheduling strategies. Designs schedules for the shift bidding or mini bid process, ensuring the schedules match the arrival of calls or non phone work queues. Update associate preferences in Blue Pumpkin to ensure schedules are generated. Develops skilling strategies to meet the call arrival patterns and creates minimal variance in associate occupancy (workload) rates.

Where is this job?
This job is located at 2455 Paces Ferry Rd SE, Atlanta, GA 30339, USA
Job Qualifications
  • 1 yr. Previous Workforce experience

  • Call Center Experience

  • Abilitiy to analyize data and make staffing level decisions.

Required Skills
  • Time Management

  • MS Word

  • MS Outlook

  • Kronos WFM system

  • MS Excel skills

  • Avaya

Soft Skills
  • Verbal communication

  • written communication

  • Attention to detail

  • Adaptability

  • Multi-tasker

Compensation

According to JobzMall, the average salary range for a Workforce Analyst in 2455 Paces Ferry Rd SE, Atlanta, GA 30339, USA is $47,000 to $83,000 per year. The salary range is dependent on the employee's experience, skills, and education level, as well as the type of job and employer.

Additional Information
The Home Depot is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 4th, 2021
Apply BeforeJune 21st, 2025
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About The Home Depot

Home Depot, Inc. is a home improvement retailer that sells building materials and home improvement products. It operates The Home Depot stores, which provides full-service, warehouse-style stores that sells a wide assortment of building materials, home improvement products and lawn and garden products and provide a number of services. The company offers national installation services through pre-screened independent contractors for products ranging from floors to roofs, windows to water heaters, and kitchen cabinets to vinyl siding.

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