Product Support Technician

We’re looking for an experienced Product Support Technician to join our team at The Home Depot! As a Product Support Technician, you’ll help customers with product-related inquiries and troubleshooting. This role requires excellent problem-solving and customer service skills, as well as a passion for helping our customers. To be successful in this role, you should have previous experience in a customer service or technical support role. You should also have a strong knowledge of our products and be comfortable working in a fast-paced environment.If you have a knack for troubleshooting and a commitment to providing outstanding customer service, we would love to hear from you!

Responsibilities:

1. Respond to customer inquiries related to products in a timely and professional manner.
2. Diagnose customer issues and provide appropriate solutions.
3. Troubleshoot and resolve product-related inquiries.
4. Provide accurate and up-to-date product information to customers.
5. Document customer interactions and follow-up on customer requests.
6. Communicate customer feedback to appropriate departments.
7. Demonstrate excellent problem-solving and customer service skills.
8. Stay up-to-date with all product information and changes.
9. Maintain a positive and friendly attitude while working with customers.
10. Work efficiently in a fast-paced environment to meet customer expectations.

According to JobzMall, the average salary range for a Product Support Technician in Atlanta, GA, USA is $35,000 - $45,000. This range may vary depending on the company, experience, and qualifications of the individual.

Home Depot, Inc. is a home improvement retailer that sells building materials and home improvement products. It operates The Home Depot stores, which provides full-service, warehouse-style stores that sells a wide assortment of building materials, home improvement products and lawn and garden products and provide a number of services. The company offers national installation services through pre-screened independent contractors for products ranging from floors to roofs, windows to water heaters, and kitchen cabinets to vinyl siding.