Product Support Specialist

Has administrative rights; can make change to systems hardware and software. Documents, reviews and ensures that all quality and change control standards are met. Partners with engineering team to resolve any SCCM Software Center issues. Maintains, upgrades and supports existing systems to ensure operational stability. Applies diagnostic utilities to as needed to complete troubleshooting activities. Identifies new and existing requirements and installs necessary hardware and equipment infrastructure to meet these requirements. Accesses software updates, drivers, and knowledge bases as needed to achieve problem resolution. Tests fixes prior to closing tickets to ensure problems have been adequately resolved. Documents all pertinent end user identification information including nature of problem.

According to JobzMall, the average salary range for a Product Support Specialist in Home Depot, 449 Roberts Ct, Kennesaw, GA 30144, USA is between $41,000 and $45,000 per year. This range may vary depending on the experience, qualifications, and other factors.

Home Depot, Inc. is a home improvement retailer that sells building materials and home improvement products. It operates The Home Depot stores, which provides full-service, warehouse-style stores that sells a wide assortment of building materials, home improvement products and lawn and garden products and provide a number of services. The company offers national installation services through pre-screened independent contractors for products ranging from floors to roofs, windows to water heaters, and kitchen cabinets to vinyl siding.