Product Support Specialist

Are you a customer service-oriented individual with a passion for problem-solving and a love for all things home improvement? Look no further! The Home Depot is seeking a dedicated and knowledgeable Product Support Specialist to join our team. As a Product Support Specialist, you will be the go-to person for our customers when it comes to product inquiries, technical support, and troubleshooting. Your expertise and excellent communication skills will play a crucial role in ensuring our customers have a seamless and satisfying shopping experience. If you are ready to be a part of a dynamic and fast-paced environment and have a deep understanding of home improvement products, we want to hear from you!

1. Serve as the primary point of contact for customers with product inquiries, technical support needs, and troubleshooting assistance.
2. Utilize in-depth product knowledge to provide accurate and timely information to customers.
3. Proactively identify and solve customer problems, ensuring a positive shopping experience.
4. Communicate with customers via phone, email, and chat, providing exceptional customer service at all times.
5. Collaborate with various departments, including sales, marketing, and product teams, to resolve customer issues and improve product offerings.
6. Stay up-to-date on product features, updates, and changes to provide accurate and relevant information to customers.
7. Maintain detailed records of customer interactions and inquiries for reporting and analysis purposes.
8. Identify and escalate complex or unresolved customer issues to appropriate teams for further assistance.
9. Continuously seek opportunities to improve customer service processes and procedures.
10. Participate in training and development programs to stay current on products, services, and customer service best practices.
11. Handle multiple tasks and prioritize workload to meet customer needs and expectations.
12. Represent the company in a professional and knowledgeable manner at all times.
13. Adhere to company policies and procedures, including privacy and security protocols, to protect customer information.
14. Collaborate with team members to ensure consistent and excellent customer service is provided across all channels.
15. Contribute to a positive and productive team environment through open communication, feedback, and a willingness to support others.

According to JobzMall, the average salary range for a Product Support Specialist in Atlanta, GA, USA is between $50,000 and $65,000 per year. However, this can vary depending on factors such as experience, industry, and company size. Some companies may also offer additional benefits and bonuses.

Home Depot, Inc. is a home improvement retailer that sells building materials and home improvement products. It operates The Home Depot stores, which provides full-service, warehouse-style stores that sells a wide assortment of building materials, home improvement products and lawn and garden products and provide a number of services. The company offers national installation services through pre-screened independent contractors for products ranging from floors to roofs, windows to water heaters, and kitchen cabinets to vinyl siding.