
Manager - Online Customer Experience
The Manager, Online Customer Experience will operate as the customer advocate by providing a voice for the customer through storytelling and delivering actionable insights to key stakeholders. Identifies scope and objectives of project; identifies and recommends resource needs for project; develops and executes project plan; manages deliverables and timeline; communicates status and results. Provides accurate reporting and analysis to determine results and business impact. Develops, attracts and retains associates while helping them to meet both their career and organizational goals. Identifies business strategies and objectives based on thorough understanding of the business; performs project risk assessments as well sequencing of dependencies; identifies key business risks and opportunities; analyzes and communicates results. Drives change through communication of vision and objectives to gain organizational buy in.
5 years of related experience
Prefer experience in web/ecommerce industry
Experience creating, prioritizing and accepting user stories
Experience with a CX tool (i.e. Clicktale, Quantum Metric, Medallia, Qualtrics, )
Project Management
Javascript
Python
SAS
Tableau
Adobe/Omniture
Time Management Skills
Intermediate Excel skills (vlookup, index, pivot tables,)
Verbal communication
written communication
Problem-Solving
Detail Oriented and Organized
Multi tasker
Flexibility and adaptability
Driven for excellence
According to JobzMall, the average salary range for a Manager - Online Customer Experience in 2455 Paces Ferry Rd SE, Atlanta, GA 30339, USA is between $80,000 and $90,000 per year.
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Home Depot, Inc. is a home improvement retailer that sells building materials and home improvement products. It operates The Home Depot stores, which provides full-service, warehouse-style stores that sells a wide assortment of building materials, home improvement products and lawn and garden products and provide a number of services. The company offers national installation services through pre-screened independent contractors for products ranging from floors to roofs, windows to water heaters, and kitchen cabinets to vinyl siding.

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