The Home Depot

Manager - Online Customer Experience

The Home Depot

2455 Paces Ferry Rd SE, Atlanta, GA 30339, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

The Manager, Online Customer Experience will operate as the customer advocate by providing a voice for the customer through storytelling and delivering actionable insights to key stakeholders. Identifies scope and objectives of project; identifies and recommends resource needs for project; develops and executes project plan; manages deliverables and timeline; communicates status and results. Provides accurate reporting and analysis to determine results and business impact. Develops, attracts and retains associates while helping them to meet both their career and organizational goals. Identifies business strategies and objectives based on thorough understanding of the business; performs project risk assessments as well sequencing of dependencies; identifies key business risks and opportunities; analyzes and communicates results. Drives change through communication of vision and objectives to gain organizational buy in.

Where is this job?
This job is located at 2455 Paces Ferry Rd SE, Atlanta, GA 30339, USA
Job Qualifications
  • 5 years of related experience

  • Prefer experience in web/ecommerce industry

  • Experience creating, prioritizing and accepting user stories

  • Experience with a CX tool (i.e. Clicktale, Quantum Metric, Medallia, Qualtrics, )

Required Skills
  • Project Management

  • Javascript

  • Python

  • SAS

  • Tableau

  • Adobe/Omniture

  • Time Management Skills

  • Intermediate Excel skills (vlookup, index, pivot tables,)

Soft Skills
  • Verbal communication

  • written communication

  • Problem-Solving

  • Detail Oriented and Organized

  • Multi tasker

  • Flexibility and adaptability

  • Driven for excellence

Compensation

According to JobzMall, the average salary range for a Manager - Online Customer Experience in 2455 Paces Ferry Rd SE, Atlanta, GA 30339, USA is between $80,000 and $90,000 per year.

Additional Information
The Home Depot is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedNovember 9th, 2021
Apply BeforeJune 9th, 2026
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About The Home Depot

Home Depot, Inc. is a home improvement retailer that sells building materials and home improvement products. It operates The Home Depot stores, which provides full-service, warehouse-style stores that sells a wide assortment of building materials, home improvement products and lawn and garden products and provide a number of services. The company offers national installation services through pre-screened independent contractors for products ranging from floors to roofs, windows to water heaters, and kitchen cabinets to vinyl siding.

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