The Home Depot

Customer Service/Sales Associate

The Home Depot
Houston, TX, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to The Home Depot! We are seeking enthusiastic and customer-oriented individuals to join our team as a Customer Service/Sales Associate. As a leading home improvement retailer, we are dedicated to providing exceptional service to our customers and helping them find the perfect products for their home improvement projects. We are looking for individuals who are passionate about delivering top-notch customer service and have a strong sales mindset. If you thrive in a fast-paced and dynamic environment, and have a passion for helping customers achieve their home improvement goals, we would love to have you on our team!

  1. Greet and welcome customers with a friendly and positive attitude.
  2. Assist customers in finding the products they need for their home improvement projects.
  3. Provide excellent customer service by addressing any questions or concerns and ensuring customer satisfaction.
  4. Utilize strong sales skills to recommend and upsell products to customers.
  5. Maintain a clean and organized sales floor to provide a pleasant shopping experience for customers.
  6. Stay up-to-date on product knowledge and promotions to accurately answer customer inquiries.
  7. Process customer transactions accurately and efficiently.
  8. Collaborate with team members to ensure smooth and efficient store operations.
  9. Continuously strive to meet and exceed sales goals.
  10. Handle customer complaints and resolve any issues in a timely and professional manner.
  11. Attend training sessions and meetings to stay informed about company policies, procedures, and products.
  12. Build and maintain relationships with customers to promote repeat business.
  13. Follow safety and security procedures to create a safe shopping environment for customers and employees.
  14. Proactively identify and address potential customer service or sales issues.
  15. Maintain a positive and professional demeanor at all times, representing the company in a positive light.
Where is this job?
This job is located at Houston, TX, USA
Job Qualifications

  • Excellent Communication Skills: This Includes Both Verbal And Written Communication, As Well As Active Listening Skills To Effectively Assist Customers And Sales Inquiries.

  • Knowledge Of Home Depot Products And Services: A Solid Understanding Of The Products And Services Offered At The Home Depot Is Essential To Help Customers Make Informed Purchasing Decisions And Provide Accurate Information.

  • Sales Experience: Previous Experience In Sales Or Customer Service Roles Is Preferred, As The Candidate Will Be Responsible For Driving Sales And Meeting Sales Targets.

  • Strong Problem-Solving Abilities: The Ability To Think On Your Feet And Find Solutions To Customer Inquiries Or Issues Is Crucial For Providing Exceptional Customer Service And Ensuring Customer Satisfaction.

  • Team Player: The Home Depot Values Collaboration And Teamwork, So The Ideal Candidate Should Be Able To Work Well With Others And Contribute To The Success Of The Team.

Required Skills

  • Inventory Management

  • Communication

  • Time Management

  • Product knowledge

  • Multitasking

  • Attention to detail

  • customer service

  • Cash Handling

  • Teamwork

  • Problem-Solving

  • Adaptability

  • Sales Techniques

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service/Sales Associate in Houston, TX, USA is between $24,000 and $35,000 per year. However, salaries can vary depending on the specific company, industry, and experience level of the individual. Some companies may offer higher salaries for individuals with more experience or specialized skills. Additionally, location and cost of living can also impact salary ranges in a particular area.

Additional Information
The Home Depot is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 23rd, 2024
Apply BeforeMay 22nd, 2025
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About The Home Depot

Home Depot, Inc. is a home improvement retailer that sells building materials and home improvement products. It operates The Home Depot stores, which provides full-service, warehouse-style stores that sells a wide assortment of building materials, home improvement products and lawn and garden products and provide a number of services. The company offers national installation services through pre-screened independent contractors for products ranging from floors to roofs, windows to water heaters, and kitchen cabinets to vinyl siding.

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