The Home Depot

Customer Service/Sales Associate

The Home Depot

Rochester, MN, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

"Are you looking for a dynamic and rewarding role that combines the excitement of sales with the satisfaction of providing top-notch customer service? Look no further than The Home Depot! As a Customer Service/Sales Associate, you will be the face of our company, helping customers find the perfect products and solutions for their home improvement needs. We are seeking individuals with a passion for delivering exceptional service, a knack for sales, and a friendly and approachable demeanor. If you thrive in a fast-paced environment and are committed to creating a positive experience for every customer, we want to hear from you!"

  1. Greet and interact with customers in a friendly and approachable manner to create a positive first impression of the company.
  2. Assist customers in finding the right products and solutions for their home improvement needs.
  3. Utilize knowledge of products and services to effectively advise and guide customers towards making informed purchasing decisions.
  4. Meet and exceed sales goals by actively promoting and selling products and services to customers.
  5. Build and maintain strong relationships with customers by providing exceptional customer service and addressing any concerns or issues in a timely and professional manner.
  6. Ensure the sales floor is well-stocked, organized, and visually appealing to provide an enjoyable shopping experience for customers.
  7. Utilize point-of-sale systems to accurately process transactions and handle cash and credit card payments.
  8. Collaborate with other team members to ensure a seamless and efficient customer experience.
  9. Stay up-to-date on product knowledge and industry trends to effectively answer customer questions and provide recommendations.
  10. Handle customer inquiries and complaints with empathy and professionalism, escalating to management as needed.
  11. Maintain a clean and safe working environment by adhering to company policies and procedures.
  12. Continuously seek opportunities to improve sales and customer service skills through training and development programs.
  13. Act as a brand ambassador by representing the company and its values in a positive and professional manner at all times.
  14. Maintain a positive attitude and work collaboratively with team members to achieve individual and store goals.
  15. Adhere to all company policies and procedures, including safety and security measures, to ensure a safe and pleasant shopping experience for customers.
Where is this job?
This job is located at Rochester, MN, USA
Job Qualifications
  • Excellent Communication Skills: A Customer Service/Sales Associate At The Home Depot Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Provide Product Information.

  • Knowledge Of Home Improvement Products: The Ideal Candidate Should Have A Good Understanding Of The Various Products Sold At The Home Depot To Assist Customers With Their Purchases And Provide Accurate Information.

  • Sales Experience: A Customer Service/Sales Associate Should Have Prior Experience In A Sales Role, Preferably In A Retail Environment, To Effectively Promote And Sell Products To Customers.

  • Strong Customer Service Skills: This Role Requires A Candidate Who Is Customer-Focused And Can Provide Exceptional Service To Ensure Customer Satisfaction. This Includes Being Friendly, Helpful, And Patient, Even In Challenging Situations.

  • Ability To Work In A Team: The Home Depot Is A Team-Oriented Environment, And A Customer Service/Sales Associate Should Be Able To Collaborate With Team Members To Achieve Common Goals And Provide A Positive Shopping Experience For Customers.

Required Skills
  • Communication Skills

  • Time Management

  • Product knowledge

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Teamwork

  • Problem-Solving

  • Adaptability

  • Sales Techniques

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Customer Service/Sales Associate in Rochester, MN, USA is between $22,000-$45,000 per year. This can vary depending on the specific company, industry, and level of experience of the individual. Additional factors such as bonuses, commissions, and benefits may also impact the overall salary.

Additional Information
The Home Depot is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 23rd, 2024
Apply BeforeJune 21st, 2025
This job posting is from a verified source. 
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About The Home Depot

Home Depot, Inc. is a home improvement retailer that sells building materials and home improvement products. It operates The Home Depot stores, which provides full-service, warehouse-style stores that sells a wide assortment of building materials, home improvement products and lawn and garden products and provide a number of services. The company offers national installation services through pre-screened independent contractors for products ranging from floors to roofs, windows to water heaters, and kitchen cabinets to vinyl siding.

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