Sr Desktop Support Analyst

The Hertz Corporation seeks a highly motivated and experienced Sr Desktop Support Analyst to join our growing team. In this role, you will be responsible for providing Tier 2/3 technical support to the desktop environment, including hardware, software, operating systems, and applications. You will have the opportunity to work with a large team of professionals and to gain invaluable experience in the IT industry.To be successful in this role, you should possess excellent customer service skills, knowledge of industry best practices, and experience in troubleshooting and resolving technical issues. You should also have a strong attention to detail, excellent problem-solving and decision-making skills, and the ability to work independently and as part of a team. A Bachelor’s degree in Computer Science or a related field is required, and 5+ years of experience in a desktop support environment is preferred.If you have the required qualifications and are eager to join a successful and growing organization, we look forward to hearing from you!

Responsibilities:

1. Provide Tier 2/3 technical support to the desktop environment, including hardware, software, operating systems, and applications.
2. Maintain excellent customer service and build strong relationships with clients.
3. Troubleshoot and resolve technical issues in a timely manner.
4. Utilize industry best practices and stay up to date with new technologies and solutions.
5. Monitor system performance and make necessary adjustments.
6. Create and maintain documentation related to desktop support activities.
7. Liaise with other IT personnel and external vendors as needed.
8. Ensure that all help desk requests are handled in a professional and timely manner.
9. Provide training and assistance to end users as needed.
10. Ensure compliance with all security policies and procedures.

According to JobzMall, the average salary range for a Sr Desktop Support Analyst in Estero, FL, USA is between $44,723 and $60,428. This range is based on the salaries of individuals with this job title in the region, as reported by employers and job postings.

The Hertz Corporation, a subsidiary of Hertz Global Holdings, Inc., is an American car rental company based in Estero, Florida, that operates 10,200 corporate and franchisee locations internationally. Their brands are: Hertz, Hertz Local Edition, Hertz Car Sales, Donlen, Dollar Car Rental, Thrifty Car Rental, and Firefly Car Rental.