
Senior Director Customer Experience
The Hertz Corporation is looking for a Senior Director Customer Experience who is passionate about creating innovative customer experiences that maximize customer satisfaction. With extensive experience in customer service, product development, and process improvement, the Senior Director Customer Experience will be responsible for driving customer engagement across the entire customer journey. The ideal candidate is a strategic leader who can develop and implement a customer experience strategy that will drive customer loyalty and engagement. The successful candidate will have a proven track record of managing customer service improvement initiatives, excellent problem-solving skills, and be an excellent communicator and listener. If you are an experienced customer service and product leader with a passion for optimizing customer experience, we want to hear from you.
Strong Customer Service Experience
Proven Track Record Of Leading Customer Experience Initiatives
Experience In Developing And Implementing Customer Service Policies
Ability To Identify Customer Needs And Develop Strategies To Meet Them
Excellent Communication And Interpersonal Skills
Excellent Organizational And Problem-Solving Skills
Ability To Work Well Under Pressure
Understanding Of The Customer Journey
Networking
Planning
Communication
Coaching
Negotiation
Leadership
Listening
Coordinating
Problem-Solving
Adaptability
Decision-Making
Analyzing
Strategizing
Motivating
Team-Building
Communication
Leadership
Time management
Interpersonal Skills
creativity
Organization
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Senior Director Customer Experience in Estero, FL, USA is from $125,000 to $150,000 per year. The salary range can vary depending on the company, the individual's experience and qualifications, and the local job market.
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The Hertz Corporation, a subsidiary of Hertz Global Holdings, Inc., is an American car rental company based in Estero, Florida, that operates 10,200 corporate and franchisee locations internationally. Their brands are: Hertz, Hertz Local Edition, Hertz Car Sales, Donlen, Dollar Car Rental, Thrifty Car Rental, and Firefly Car Rental.

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