Customer Service Associate
Welcome to The Hertz Corporation, a global leader in the car rental industry. We are currently seeking a passionate and customer-focused individual to join our team as a Customer Service Associate. As a Customer Service Associate, you will play a crucial role in providing exceptional service to our valued customers. With a commitment to excellence and a positive attitude, you will help to create a welcoming and efficient environment for our customers. If you are a team player with strong communication skills and a dedication to delivering outstanding customer experiences, we would love to hear from you.
- Greet and welcome customers in a friendly and professional manner.
- Provide excellent customer service by listening to and addressing customers' needs and concerns.
- Assist customers with rental vehicle reservations, returns, and exchanges.
- Handle customer inquiries and complaints in a timely and effective manner.
- Maintain a clean and organized work environment to ensure a positive customer experience.
- Work collaboratively with team members to ensure a smooth and efficient operation.
- Communicate clearly and effectively with customers and coworkers.
- Utilize company policies and procedures to handle customer requests and transactions.
- Understand and promote company products and services to customers.
- Maintain knowledge of current promotions and special offers to assist customers in making informed decisions.
- Follow up with customers to ensure their satisfaction and address any additional needs or concerns.
- Continuously strive to meet and exceed customer service and sales goals.
- Adhere to company standards and guidelines for safety, security, and customer privacy.
- Attend training and development sessions to enhance knowledge and skills.
- Perform other duties as assigned by management.
Knowledge Of Rental Car Industry: The Ideal Candidate Should Have A Strong Understanding Of The Rental Car Industry, Including Company Policies, Procedures, And Services.
Excellent Communication Skills: As A Customer Service Associate, Effective Communication With Customers, As Well As With Internal Team Members, Is Essential. This Includes Both Verbal And Written Communication Skills.
Strong Problem-Solving Abilities: The Ability To Think On Your Feet And Come Up With Solutions To Customer Issues Is Crucial For This Role. A Customer Service Associate Should Be Able To Handle Customer Complaints And Resolve Them In A Timely And Satisfactory Manner.
Multitasking And Time-Management Skills: The Hertz Corporation Serves A High Volume Of Customers, So The Ability To Multitask And Manage Time Efficiently Is Crucial. The Ideal Candidate Should Be Able To Handle Multiple Tasks And Prioritize Them Accordingly.
Customer-Focused Attitude: The Primary Responsibility Of A Customer Service Associate Is To Ensure Customer Satisfaction. Therefore, Having A Customer-Focused Attitude And A Desire To Go Above And Beyond To Provide Exceptional Service Is A Key Qualification For This Role.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Active listening
Empathy
Patience
Problem-Solving
Adaptability
team
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Associate in Fresno, CA, USA is between $27,000 and $41,000 per year. This range may vary depending on the specific company, industry, and level of experience of the individual. Some customer service associates may also receive additional benefits such as bonuses, commissions, and healthcare benefits.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
The Hertz Corporation, a subsidiary of Hertz Global Holdings, Inc., is an American car rental company based in Estero, Florida, that operates 10,200 corporate and franchisee locations internationally. Their brands are: Hertz, Hertz Local Edition, Hertz Car Sales, Donlen, Dollar Car Rental, Thrifty Car Rental, and Firefly Car Rental.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started