Customer Service Associate
Are you a people person with a passion for providing exceptional customer service? Do you thrive in a fast-paced, dynamic environment? If so, The Hertz Corporation is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. At Hertz, we value our customers and strive to exceed their expectations with every interaction. As a Customer Service Associate, you will play a vital role in ensuring our customers have a positive experience while renting a vehicle. We are looking for candidates who are friendly, outgoing, and have excellent communication skills. If you are ready to join a company that values its employees and provides opportunities for growth and development, then we want to hear from you!
- Provide exceptional customer service to all Hertz customers.
- Greet and assist customers in a friendly and professional manner.
- Efficiently process rental transactions and address any customer concerns or issues.
- Maintain a thorough knowledge of Hertz policies, procedures, and rental vehicle options.
- Actively listen to customers and problem solve to ensure a positive experience.
- Collaborate with other team members to ensure a smooth and efficient rental process.
- Maintain a clean and organized rental office and work area.
- Continuously strive to exceed customer expectations and provide a memorable experience.
- Keep up-to-date on industry trends and best practices in customer service.
- Promote and sell Hertz products and services to customers.
- Handle customer inquiries and complaints in a professional and timely manner.
- Participate in ongoing training and development opportunities to improve customer service skills.
- Adhere to company policies and procedures, including safety and security protocols.
- Demonstrate a positive and professional attitude at all times.
- Maintain confidentiality and protect customer information.
Excellent Communication Skills: The Ability To Effectively Communicate With Customers, Both Verbally And In Writing, Is Essential For A Customer Service Associate At The Hertz Corporation. This Includes Active Listening, Problem-Solving, And Conflict Resolution Skills.
Customer Service Experience: Prior Experience In A Customer Service Role, Preferably In The Travel Or Transportation Industry, Is A Key Qualification For This Position. Candidates Should Be Able To Demonstrate Their Ability To Provide Exceptional Service And Handle Customer Inquiries And Complaints.
Knowledge Of Rental Car Industry: A Strong Understanding Of The Rental Car Industry, Including Policies, Procedures, And Regulations, Is Important For A Customer Service Associate At The Hertz Corporation. This Includes Knowledge Of Different Vehicle Types, Rental Rates, And Insurance Options.
Computer Proficiency: The Ability To Navigate Computer Systems And Software, Such As Reservation And Payment Systems, Is Necessary For This Role. Candidates Should Also Be Comfortable With Basic Data Entry And Have A Working Knowledge Of Microsoft Office.
Flexibility And Adaptability: The Ability To Work In A Fast-Paced And Ever-Changing Environment Is Crucial For A Customer Service Associate At The Hertz Corporation. Candidates Should Be Able To Adapt To Different Situations And Handle Multiple Tasks Simultaneously While Maintaining A Positive Attitude And Delivering Quality Service To Customers.
Communication
Time Management
Product knowledge
Multitasking
Conflict Resolution
Active listening
Empathy
customer satisfaction
Problem-Solving
Adaptability
Attention to
Interpersonal
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Positive Attitude
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Associate in Inglewood, CA, USA is between $31,000 - $42,000 per year. This range may vary depending on factors such as the specific company, years of experience, and level of education. Some Customer Service Associates in this area may also receive additional benefits such as bonuses, commissions, and healthcare benefits.
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The Hertz Corporation, a subsidiary of Hertz Global Holdings, Inc., is an American car rental company based in Estero, Florida, that operates 10,200 corporate and franchisee locations internationally. Their brands are: Hertz, Hertz Local Edition, Hertz Car Sales, Donlen, Dollar Car Rental, Thrifty Car Rental, and Firefly Car Rental.
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