Customer Service Associate

Welcome to The Hertz Corporation, a leading car rental company with a passion for providing exceptional customer service. We are currently seeking a friendly and enthusiastic individual to join our team as a Customer Service Associate. In this role, you will have the opportunity to interact with our valued customers and make their experience with Hertz a memorable one. As a company, we value individuals who are dedicated, reliable, and have a strong commitment to delivering top-notch service. If you have a passion for helping others and possess excellent communication skills, we encourage you to apply for this exciting opportunity. Keep reading to learn more about the qualifications we are seeking in our ideal candidate.

1. Greet and welcome customers to the Hertz Corporation with a friendly and enthusiastic attitude.
2. Provide exceptional customer service by addressing inquiries, concerns, and complaints in a professional and timely manner.
3. Assist customers with the rental process, including completing paperwork, verifying identification, and explaining rental policies.
4. Promote and upsell additional services and products to enhance the customer's rental experience.
5. Maintain a thorough understanding of Hertz's rental policies and procedures to accurately answer customer questions.
6. Handle cash and credit card transactions accurately and efficiently.
7. Ensure the cleanliness and maintenance of the rental office and vehicles.
8. Collaborate with team members to ensure smooth operations and provide support as needed.
9. Continuously strive to meet and exceed customer satisfaction goals.
10. Attend training sessions to stay updated on new products, services, and company policies.
11. Represent Hertz in a professional manner at all times and adhere to company values and standards.
12. Identify and report any issues or concerns to management promptly.
13. Adhere to all safety and security procedures to maintain a safe environment for customers and team members.
14. Maintain accurate and organized customer records and rental logs.
15. Assist in resolving any disputes or issues that may arise during the rental process.

According to JobzMall, the average salary range for a Customer Service Associate in Sarasota, FL, USA is $28,000 - $35,000 per year. However, this can vary depending on factors such as experience, location, and the specific company the individual is working for. Some companies may offer higher salaries or additional benefits such as bonuses or commission. It is important for individuals to research the specific company they are interested in working for to get a better understanding of their salary and benefits package.

The Hertz Corporation, a subsidiary of Hertz Global Holdings, Inc., is an American car rental company based in Estero, Florida, that operates 10,200 corporate and franchisee locations internationally. Their brands are: Hertz, Hertz Local Edition, Hertz Car Sales, Donlen, Dollar Car Rental, Thrifty Car Rental, and Firefly Car Rental.