Customer Service Associate

Welcome to The Hertz Corporation, a global leader in the car rental industry. We are seeking a dedicated and personable Customer Service Associate to join our team. In this role, you will be a crucial part of providing exceptional service and helping our customers have a smooth and enjoyable rental experience. We are looking for individuals who are passionate about delivering top-notch customer service and have a strong attention to detail. If you thrive in a fast-paced, dynamic environment and have a passion for helping others, we would love to hear from you.

1. Greet customers in a friendly and welcoming manner.
2. Assist customers with rental car reservations, upgrades, and extensions.
3. Provide accurate information regarding rental fees, policies, and procedures.
4. Handle customer complaints and resolve issues in a timely and professional manner.
5. Process rental transactions accurately and efficiently.
6. Maintain a clean and organized rental desk and office area.
7. Ensure proper documentation and paperwork is completed for each rental transaction.
8. Collaborate with other team members to ensure seamless customer service experience.
9. Upsell additional products and services to customers as needed.
10. Maintain a thorough understanding of Hertz's products, services, and promotions.
11. Stay updated on industry trends and changes to provide the best customer service.
12. Handle cash and credit card transactions accurately and responsibly.
13. Provide support and assistance to other departments as needed.
14. Continuously seek out ways to improve the customer experience and suggest ideas for process improvement.
15. Adhere to company policies and procedures at all times.
16. Attend training and development sessions to enhance customer service skills.
17. Maintain a positive and professional attitude at all times.
18. Handle confidential customer information with utmost discretion.
19. Follow safety protocols and guidelines to ensure a safe and secure environment for customers and colleagues.
20. Collaborate with management to ensure customer satisfaction and address any issues or concerns.

According to JobzMall, the average salary range for a Customer Service Associate in Albany, NY, USA is $24,000 - $40,000 per year. However, this can vary depending on factors such as the specific company, the candidate's experience and skills, and the industry they are working in. Some customer service roles may also offer additional benefits and bonuses.

The Hertz Corporation, a subsidiary of Hertz Global Holdings, Inc., is an American car rental company based in Estero, Florida, that operates 10,200 corporate and franchisee locations internationally. Their brands are: Hertz, Hertz Local Edition, Hertz Car Sales, Donlen, Dollar Car Rental, Thrifty Car Rental, and Firefly Car Rental.