The Hertz Corporation

Customer Service Associate

The Hertz Corporation
Baltimore, MD, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to The Hertz Corporation, one of the leading car rental companies in the world. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Associate. As a Customer Service Associate, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction and loyalty to our brand. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you! Read on to learn more about this exciting opportunity and the qualifications we are looking for in our ideal candidate.

  1. Greet and welcome customers in a friendly and professional manner.
  2. Assist customers with their inquiries, concerns, and requests in a timely and efficient manner.
  3. Provide accurate information about rental vehicles, pricing, and policies.
  4. Process rental reservations and returns accurately and efficiently.
  5. Address and resolve customer complaints and concerns promptly.
  6. Maintain a clean and organized workspace to ensure a positive customer experience.
  7. Upsell additional services and products to customers to enhance their rental experience.
  8. Collaborate with team members to ensure smooth operations and customer satisfaction.
  9. Handle cash and credit card transactions accurately and securely.
  10. Stay up-to-date with company policies, procedures, and promotions.
  11. Continuously strive to meet and exceed customer service goals.
  12. Act as a brand ambassador by promoting the company's values and services.
  13. Follow safety protocols to ensure the well-being of customers and fellow associates.
  14. Attend training sessions to improve customer service skills and knowledge of company products and services.
  15. Maintain a positive and professional attitude at all times.
Where is this job?
This job is located at Baltimore, MD, USA
Job Qualifications

  • Excellent Communication Skills: A Customer Service Associate At The Hertz Corporation Must Possess Exceptional Verbal And Written Communication Skills To Effectively Interact With Customers And Address Their Needs.

  • Strong Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Desirable For This Position. The Ideal Candidate Should Have A Proven Track Record Of Providing Excellent Customer Service And Resolving Customer Issues.

  • Proficiency In Computer Systems: The Hertz Corporation Uses Various Computer Systems And Software To Manage Customer Inquiries And Reservations. Therefore, Candidates Should Be Comfortable Using Technology And Have Basic Computer Skills.

  • Ability To Handle Difficult Situations: Customer Service Associates At The Hertz Corporation Often Deal With Frustrated Or Upset Customers. As Such, The Ideal Candidate Should Be Able To Remain Calm And Professional In Challenging Situations, And Have The Ability To Diffuse Tense Situations With Excellent Problem-Solving Skills.

  • Team Player: The Hertz Corporation Values Teamwork And Collaboration Among Its Employees. The Ideal Candidate Should Be Able To Work Well In A Team Environment, As Well As Independently, And Be Willing To Support And Assist Fellow Team Members When Needed.

Required Skills

  • Communication Skills

  • Time Management

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Active listening

  • Computer skills

  • Empathy

  • Problem-Solving

  • Adaptability

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Customer Service Associate in Baltimore, MD, USA is between $30,000 and $40,000 per year. However, this can vary depending on the specific company, industry, and level of experience. Some entry-level positions may start at a lower salary, while more experienced associates may earn higher salaries. Additionally, factors such as benefits, bonuses, and commission may also impact the overall salary range.

Additional Information
The Hertz Corporation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 20th, 2024
Apply BeforeJune 9th, 2026
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About The Hertz Corporation

The Hertz Corporation, a subsidiary of Hertz Global Holdings, Inc., is an American car rental company based in Estero, Florida, that operates 10,200 corporate and franchisee locations internationally. Their brands are: Hertz, Hertz Local Edition, Hertz Car Sales, Donlen, Dollar Car Rental, Thrifty Car Rental, and Firefly Car Rental.

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