The Hertz Corporation

Customer Service Associate

The Hertz Corporation
Nashville, TN, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a people-oriented individual with a passion for delivering exceptional customer service? Look no further! The Hertz Corporation is seeking a friendly and motivated Customer Service Associate to join our team. As a member of our customer service team, you will have the opportunity to interact with a diverse group of individuals and provide solutions to their needs. We are looking for someone who is detail-oriented, a great communicator, and able to thrive in a fast-paced environment. If you have a positive attitude and a desire to go above and beyond for our customers, we want to hear from you!

  1. Greet and assist customers in a friendly and professional manner.
  2. Provide exceptional customer service by actively listening to and addressing customer needs and concerns.
  3. Handle customer inquiries and complaints with efficiency and empathy.
  4. Utilize company resources and policies to provide accurate and timely solutions to customer issues.
  5. Maintain a positive and approachable attitude to create a welcoming and comfortable environment for customers.
  6. Communicate effectively and professionally with customers and team members.
  7. Multi-task and work efficiently in a fast-paced environment.
  8. Utilize problem-solving skills to effectively address customer needs and find appropriate solutions.
  9. Maintain a high level of accuracy and attention to detail in all tasks.
  10. Adhere to company policies and procedures to ensure a consistent and professional customer service experience.
  11. Collaborate with team members to ensure a seamless and efficient workflow.
  12. Continuously strive to improve and enhance the customer service experience.
  13. Attend and actively participate in training and meetings to stay updated on company policies and procedures.
  14. Maintain a clean and organized work environment to provide a positive and professional atmosphere for customers.
  15. Represent the company in a positive and professional manner at all times.
Where is this job?
This job is located at Nashville, TN, USA
Job Qualifications

  • Excellent Communication Skills: A Customer Service Associate At Hertz Must Have Strong Verbal And Written Communication Skills To Effectively Interact With Customers, Colleagues, And Other Stakeholders.

  • Customer Service Experience: Previous Experience In A Customer Service Role, Preferably In A Fast-Paced Environment, Is Desirable For This Position. This Will Demonstrate The Candidate's Ability To Handle Customer Inquiries And Resolve Issues Effectively.

  • Problem-Solving Skills: A Customer Service Associate Should Be Able To Think Critically And Come Up With Creative Solutions To Resolve Customer Issues. This Requires Strong Problem-Solving And Decision-Making Skills.

  • Multitasking Abilities: The Role Of A Customer Service Associate At Hertz Involves Handling Multiple Tasks Simultaneously, Such As Answering Phone Calls, Responding To Emails, And Assisting Customers In Person. The Candidate Should Be Able To Multitask Efficiently And Prioritize Tasks Effectively.

  • Knowledge Of Rental Car Industry: While Not Always A Requirement, Having Knowledge Of The Rental Car Industry Can Give A Candidate An Advantage In This Role. This Includes Understanding Basic Car Rental Policies And Procedures, As Well As Knowledge Of Hertz's Products And Services.

Required Skills

  • Communication Skills

  • Time Management

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • Customer Relations

  • Active listening

  • Teamwork

  • Problem-Solving

  • Computer Literacy

  • Sales Techniques

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Associate in Nashville, TN, USA is between $24,000 and $44,000 per year. This range may vary depending on the specific job responsibilities, level of experience, and the industry in which the individual is working. Additionally, factors such as bonuses, commissions, and benefits may also impact an individual's overall salary.

Additional Information
The Hertz Corporation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 20th, 2024
Apply BeforeMay 10th, 2026
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About The Hertz Corporation

The Hertz Corporation, a subsidiary of Hertz Global Holdings, Inc., is an American car rental company based in Estero, Florida, that operates 10,200 corporate and franchisee locations internationally. Their brands are: Hertz, Hertz Local Edition, Hertz Car Sales, Donlen, Dollar Car Rental, Thrifty Car Rental, and Firefly Car Rental.

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