Service Advisor, Ridgepoint
Are you passionate about the future of sustainable transportation? Do you thrive in a fast-paced and innovative environment? If so, we have an exciting opportunity for you! Tesla is seeking a driven and customer-focused individual to join our team as a Service Advisor at our Ridgepoint location. As a Service Advisor, you will have the opportunity to work with cutting-edge technology and be a part of a company that is revolutionizing the automotive industry. We are looking for someone with excellent communication skills, a strong attention to detail, and a passion for providing exceptional customer service. If you are ready to be a part of the Tesla mission and help shape the future of transportation, we encourage you to apply for this role.
- Greet and assist customers in a friendly and professional manner.
- Act as a liaison between customers and service technicians to ensure efficient and timely service.
- Conduct vehicle walkarounds and accurately document service needs.
- Provide customers with detailed information about service options and associated costs.
- Schedule and coordinate service appointments to meet customer needs.
- Communicate updates and progress of service to customers.
- Handle customer inquiries and concerns, providing excellent customer service at all times.
- Maintain accurate and organized records of customer interactions and service transactions.
- Collaborate with service technicians to ensure accurate diagnosis and repair of vehicles.
- Educate customers on Tesla products, services, and company policies.
- Keep up-to-date with industry trends and advancements in sustainable transportation.
- Utilize Tesla’s advanced technology to efficiently manage customer appointments and records.
- Meet and exceed customer satisfaction goals.
- Maintain a clean and organized workspace.
- Continuously seek opportunities to improve service processes and procedures.
- Uphold Tesla’s mission and values in all interactions with customers and colleagues.
Automotive Industry Knowledge And Experience: A Service Advisor At Tesla's Ridgepoint Location Should Have A Strong Understanding Of The Automotive Industry, Including Trends, Technology, And Best Practices. Previous Experience Working In A Dealership Or Service Center Is Highly Preferred.
Excellent Communication Skills: As A Service Advisor, You Will Be The Primary Point Of Contact For Customers, So It Is Essential To Have Excellent Communication Skills. This Includes Both Verbal And Written Communication, As Well As Strong Interpersonal Skills.
Customer Service Experience: Tesla Prides Itself On Providing Exceptional Customer Service, And The Service Advisor Plays A Crucial Role In Maintaining That Standard. Candidates Should Have Previous Experience In A Customer-Facing Role And Possess A Customer-Centric Mindset.
Strong Technical Knowledge: While Not Required, Having A Background In Automotive Technology Or Mechanics Is Highly Beneficial For A Service Advisor At Tesla. This Knowledge Will Help You Better Understand And Communicate With Customers About Their Vehicle's Needs And Recommended Services.
Problem-Solving Abilities: As A Service Advisor, You Will Encounter A Variety Of Issues And Challenges, From Scheduling Conflicts To Customer Complaints. The Ideal Candidate Should Be A Quick Thinker, Able To Troubleshoot Problems Efficiently And Come Up With Creative Solutions To Ensure Customer Satisfaction.
Communication
Time Management
Multitasking
Negotiation
customer service
Technical skills
Relationship Building
Automotive knowledge
Problem-Solving
Attention to
Product Expertise
Sales Techniques
Communication
Conflict Resolution
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Service Advisor, Ridgepoint in Austin, TX, USA is between $38,000 and $50,000 per year. This range can vary depending on factors such as the company, location, experience, and skills of the individual.
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Tesla, Inc., is an American electric vehicle and clean energy company based in Palo Alto, California. The company specializes in electric vehicle manufacturing, battery energy storage from home to grid scale and, through its acquisition of SolarCity, solar panel and solar roof tile manufacturing.
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