Tesla

Executive & Deskside Support Technician, IT Operations

Tesla
Palo Alto, CA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you passionate about technology and customer service? Do you thrive in a fast-paced and dynamic work environment? If so, we have an exciting opportunity for you to join our team as an Executive & Deskside Support Technician at Tesla. As a member of our IT Operations team, you will play a critical role in providing technical support to our executive and desk-based staff. We are looking for a highly skilled and customer-focused individual who can effectively troubleshoot and resolve technical issues while providing exceptional customer service. If you have the qualifications and experience we are looking for, we encourage you to apply and be a part of our innovative and driven team at Tesla.

  1. Provide technical support to executive and desk-based staff at Tesla.
  2. Troubleshoot and resolve technical issues in a timely and efficient manner.
  3. Maintain a high level of customer service while assisting with technical support.
  4. Communicate with executives and desk-based staff to understand their technology needs and provide solutions.
  5. Install, configure, and maintain hardware and software for executive and desk-based staff.
  6. Monitor and maintain the performance of executive and desk-based systems.
  7. Collaborate with other members of the IT Operations team to implement new technologies and improve existing systems.
  8. Stay up-to-date with the latest technology trends and advancements in order to provide the best support to staff.
  9. Document all technical issues and resolutions for future reference.
  10. Assist with onboarding and training new executive and desk-based staff on company technology and systems.
  11. Use excellent problem-solving skills to identify and resolve complex technical issues.
  12. Adhere to company policies and procedures to ensure the security and confidentiality of company data.
  13. Prioritize and manage multiple tasks to meet deadlines and ensure efficient use of time.
  14. Continuously evaluate and improve processes to increase efficiency and customer satisfaction.
  15. Provide technical support for executive and desk-based staff during off-hours and weekends if required.
Where is this job?
This job is located at Palo Alto, CA, USA
Job Qualifications

  • Bachelor's Degree In Information Technology Or Related Field: A Strong Educational Background In It Is Essential For An Executive & Deskside Support Technician At Tesla. This Qualification Demonstrates A Solid Understanding Of It Principles And Practices.

  • Experience In Desktop Support And Troubleshooting: The Ideal Candidate Should Have At Least 3-5 Years Of Experience In Providing Technical Support To Executives And Other Employees In A Corporate Environment. This Includes Troubleshooting Hardware And Software Issues, Setting Up New Equipment, And Maintaining Existing Systems.

  • Knowledge Of Tesla's Products And Services: It Is Important For An Executive & Deskside Support Technician To Have A Good Understanding Of Tesla's Products And Services In Order To Effectively Assist Employees With Technical Issues Related To These Products.

  • Strong Communication And Interpersonal Skills: This Role Requires Regular Interaction With Executives And Other Employees, So Strong Communication And Interpersonal Skills Are Essential. The Candidate Should Be Able To Effectively Communicate Technical Information To Non-Technical Individuals And Provide Excellent Customer Service.

  • Ability To Work In A Fast-Paced Environment: Tesla Is A Fast-Paced And Rapidly Growing Company, So The Ideal Candidate Should Be Able To Thrive In A Dynamic Work Environment. This Includes Being Able To Multitask, Prioritize Tasks, And Adapt To Changes Quickly.

Required Skills

  • Troubleshooting

  • customer service

  • Technical

  • Network troubleshooting

  • Device management

  • Security protocols

  • Software Installation

  • Data Backup

  • Hardware Maintenance

  • Remote Support

  • System Upgrades

  • It Troubleshooting

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Problem Solving

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Executive & Deskside Support Technician, IT Operations in Palo Alto, CA, USA is $55,000 - $85,000 per year. However, this can vary depending on factors such as experience, skills, and the specific company or organization.

Additional Information
Tesla is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 27th, 2024
Apply BeforeMay 22nd, 2025
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About Tesla

Tesla, Inc., is an American electric vehicle and clean energy company based in Palo Alto, California. The company specializes in electric vehicle manufacturing, battery energy storage from home to grid scale and, through its acquisition of SolarCity, solar panel and solar roof tile manufacturing.

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