Desktop Support Technician, IT Operations

Do you have a passion for technology and a drive to work for a cutting-edge company? Look no further than Tesla! Our team is seeking a highly skilled Desktop Support Technician to join our IT Operations department. As part of our team, you will have the opportunity to support and maintain our growing fleet of computers, laptops, and other devices, ensuring our employees have all the tools they need to drive innovation and change the world. We are looking for a self-motivated individual with exceptional technical skills and a customer-centric mindset. If you are ready to take on an exciting challenge and be a part of Tesla's mission to accelerate the world's transition to sustainable energy, then we want you on our team!

1. Provide technical support for all desktop and laptop devices used by employees at Tesla.
2. Troubleshoot and resolve any hardware, software, or network issues in a timely and efficient manner.
3. Install, configure, and maintain computer systems and applications.
4. Ensure all devices are up-to-date with the latest software and security patches.
5. Collaborate with the IT Operations team to develop and implement technology solutions that improve efficiency and productivity.
6. Manage inventory of hardware and software, including procurement and distribution to employees.
7. Train and educate employees on proper use of technology and troubleshoot any user issues.
8. Maintain accurate and up-to-date records of all technical support requests and resolutions.
9. Continuously monitor and evaluate the performance of devices to identify and address any potential issues.
10. Stay informed of current and emerging technology trends and make recommendations for improvement and innovation.
11. Maintain a strong customer service focus and ensure all IT services meet the needs and expectations of employees.
12. Adhere to company policies and procedures, as well as industry best practices, for data security and protection.
13. Collaborate with other IT teams to ensure seamless integration and operation of all systems.
14. Participate in on-call rotation and be available for after-hours support as needed.
15. Contribute to a positive and collaborative team environment, promoting a culture of continuous learning and improvement.

According to JobzMall, the average salary range for a Desktop Support Technician, IT Operations in Austin, TX, USA is between $44,000 and $71,000 per year. This can vary depending on factors such as experience, education, and specific job duties.

Tesla, Inc., is an American electric vehicle and clean energy company based in Palo Alto, California. The company specializes in electric vehicle manufacturing, battery energy storage from home to grid scale and, through its acquisition of SolarCity, solar panel and solar roof tile manufacturing.