Teradata

Global Teradata Application Customer Experience Consultant

Teradata
Raleigh, NC, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to Teradata, a leading provider of data and analytics solutions for global enterprises. We are currently seeking a highly motivated and experienced Global Teradata Application Customer Experience Consultant to join our team. As a Customer Experience Consultant, you will be responsible for delivering exceptional service and support to our valued customers, ensuring their satisfaction with our Teradata applications. If you have a passion for customer success and a strong understanding of Teradata applications, we encourage you to apply. Join us in our mission to empower businesses with data-driven insights and make a significant impact in the world of analytics.

  1. Provide exceptional customer service to our global clients using Teradata applications.
  2. Serve as the primary point of contact for customer inquiries and support needs.
  3. Understand customer requirements and effectively communicate them to the appropriate teams within Teradata.
  4. Proactively identify areas for improvement and make recommendations to enhance the customer experience.
  5. Troubleshoot and resolve customer issues in a timely and efficient manner.
  6. Collaborate with cross-functional teams to ensure timely delivery of solutions and services.
  7. Conduct regular check-ins with customers to ensure their satisfaction and address any concerns or feedback.
  8. Develop and maintain strong relationships with key stakeholders within customer organizations.
  9. Stay up-to-date with the latest trends and developments in Teradata applications to provide informed support and guidance to customers.
  10. Contribute to the continuous improvement of processes and procedures related to customer experience.
  11. Provide training and guidance to customers on how to effectively use Teradata applications.
  12. Take ownership of escalated issues and work towards their resolution while keeping the customer informed throughout the process.
  13. Represent Teradata in a professional and positive manner at all times.
  14. Act as a brand ambassador for Teradata and promote our solutions and services to potential customers.
Where is this job?
This job is located at Raleigh, NC, USA
Job Qualifications

  • Strong Knowledge Of Teradata Technologies: A Global Teradata Application Customer Experience Consultant Should Possess A Deep Understanding Of Teradata's Products, Services, And Solutions, Including Teradata Database, Teradata Cloud, And Teradata Analytics Platform.

  • Experience In Customer-Facing Roles: This Role Requires Excellent Communication And Relationship-Building Skills, As The Consultant Will Be Working Directly With Customers To Understand Their Needs, Provide Solutions, And Address Any Issues That May Arise.

  • Proven Experience In Global Project Management: Due To The Global Nature Of This Role, The Consultant Must Have Experience In Managing Projects Across Different Countries And Time Zones, And Have The Ability To Adapt To Different Cultural And Business Practices.

  • Strong Analytical And Problem-Solving Skills: As A Consultant, It Is Essential To Be Able To Analyze Complex Data Sets, Identify Patterns And Trends, And Provide Actionable Insights To Customers. The Ability To Think Critically And Creatively To Solve Business Problems Is Also Crucial.

  • Knowledge Of Industry Trends And Best Practices: The Ideal Candidate Should Be Up-To-Date With The Latest Trends And Best Practices In The Data Analytics Industry, As Well As Have A Good Understanding Of The Competitive Landscape. This Will Enable Them To Provide Valuable Advice And Guidance To Customers And Help Them Stay Ahead Of The Curve.

Required Skills

  • Project Management

  • Data Analysis

  • Communication

  • Time Management

  • SQL Programming

  • Data Modeling

  • customer service

  • Business acumen

  • Problem-Solving

  • Client Relationship

  • Technical Expertise

  • Training And

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Global Teradata Application Customer Experience Consultant in Raleigh, NC, USA is $85,000-$120,000 per year. This salary range can vary based on factors such as years of experience, education level, and specific job responsibilities. It is important to note that this is an average range and individual salaries may be higher or lower depending on the specific job and employer.

Additional Information
Teradata is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 10th, 2025
Apply BeforeApril 11th, 2026
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About Teradata

Teradata Corporation is a provider of database and analytics-related software, products, and services. The company was formed in 1979 in Brentwood, California, as a collaboration between researchers at Caltech and Citibank's advanced technology group.

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