Customer Experience Manager (CXM)

Welcome to Teradata, a leading data and analytics company! We are seeking a dynamic and customer-centric individual to join our team as a Customer Experience Manager (CXM). As a CXM at Teradata, you will play a crucial role in ensuring our customers have a seamless and exceptional experience with our products and services. We are looking for a highly motivated and experienced professional with a passion for delivering top-notch customer service. If you possess strong communication skills, a strategic mindset, and a customer-first attitude, we would love to hear from you. Join us in our mission to empower businesses with data-driven insights and make a significant impact on our customers' success.

1. Develop and maintain strong relationships with customers to understand their needs and provide personalized support.
2. Serve as the primary point of contact for customers, addressing any inquiries or concerns in a timely and professional manner.
3. Collaborate with cross-functional teams to ensure a seamless customer experience across all touchpoints.
4. Proactively identify and address potential issues or roadblocks that may impact customer satisfaction.
5. Create and implement strategies to improve the overall customer experience, including gathering and analyzing customer feedback.
6. Act as a customer advocate within the company, ensuring that customer needs and concerns are prioritized and addressed.
7. Monitor and track key performance indicators related to customer satisfaction and make recommendations for improvement.
8. Train and mentor team members on customer service best practices and ensure consistent delivery of exceptional customer support.
9. Stay up-to-date with industry trends and best practices in customer experience management to continuously improve processes and strategies.
10. Collaborate with sales and account management teams to identify opportunities for upselling and cross-selling to existing customers.

According to JobzMall, the average salary range for a Customer Experience Manager (CXM) is between $60,000 and $90,000 per year. This can vary depending on the industry, location, and specific job responsibilities. CXMs may also receive bonuses and other benefits such as health insurance, retirement plans, and paid time off.

Teradata Corporation is a provider of database and analytics-related software, products, and services. The company was formed in 1979 in Brentwood, California, as a collaboration between researchers at Caltech and Citibank's advanced technology group.