Technical Services Representative

Detroit, MI, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Are you passionate about providing exceptional customer service and technical support? Do you thrive in a fast-paced, dynamic environment? If so, Tenet Healthcare is looking for a highly skilled Technical Services Representative to join our team!As a Technical Services Representative, you will play a critical role in providing technical support to our healthcare facilities across the country. In this role, you will have the opportunity to utilize your technical expertise, problem-solving skills, and strong communication abilities to ensure our facilities are equipped with the latest technology and systems.To excel in this position, you must have a strong understanding of technical systems, excellent customer service skills, and the ability to work well under pressure. If you are a self-motivated team player with a passion for technology and helping others, we want to hear from you!Join our team at Tenet Healthcare and make a positive impact on the healthcare industry while advancing your career.

Provide exceptional technical support to healthcare facilities across the country.
Utilize technical expertise to troubleshoot and resolve technical issues.
Communicate effectively with healthcare facility staff to understand and address their technology needs.
Stay updated on the latest technology and systems to ensure facilities are equipped with the best tools.
Work efficiently and effectively in a fast-paced, dynamic environment.
Maintain a high level of customer service and professionalism in all interactions.
Collaborate with team members to share knowledge and find solutions.
Prioritize and manage multiple tasks and projects simultaneously.
Conduct research and testing to identify and resolve technical issues.
Document and track all technical support requests and resolutions.
Proactively identify potential issues and provide solutions to prevent them from occurring.
Train and educate healthcare facility staff on how to use new technology and systems.
Continuously assess and improve technical support processes to increase efficiency and effectiveness.
Keep up-to-date with industry trends and advancements in technology.
Maintain confidentiality and adhere to all company policies and procedures.

Where is this job?

This job is located at Detroit, MI, USA

Job Qualifications

Strong Technical Skills: A Technical Services Representative At Tenet Healthcare Should Have A Solid Understanding Of Technical Concepts, Including Computer Hardware And Software, Networking, And Troubleshooting Techniques.
Communication Skills: The Ability To Effectively Communicate With Both Technical And Non-Technical Individuals Is Crucial For This Role. A Technical Services Representative Should Be Able To Explain Complex Technical Issues In A Clear And Concise Manner.
Customer Service Experience: Tenet Healthcare Values Exceptional Customer Service, And A Technical Services Representative Should Have Previous Experience Providing Support To Internal Or External Customers.
Time Management And Organization: With A High Volume Of Technical Support Requests, A Technical Services Representative Must Have Excellent Time Management And Organizational Skills To Prioritize And Handle Tasks Efficiently.
Problem-Solving Abilities: A Successful Technical Services Representative At Tenet Healthcare Should Possess Strong Problem-Solving Skills And The Ability To Think Critically To Resolve Technical Issues Quickly And Effectively.

Required Skills

Project Management
Training
Data Analysis
Communication
Time Management
Multitasking
Conflict Resolution
customer service
Teamwork
Problem-Solving
Software Proficiency
Technical Troubleshooting

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Services Representative in Detroit, MI, USA is $36,000-$50,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry the representative is working in. Some technical services representatives may also receive bonuses or commission on top of their base salary.

Additional Information

Tenet Healthcare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedAugust 19th, 2024

Apply BeforeJune 9th, 2026

This job posting is from a verified source.

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