Patient Service Representative

Memphis, TN, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Are you a compassionate and detail-oriented individual looking for a meaningful career in the healthcare industry? Tenet Healthcare is seeking a dedicated Patient Service Representative to join our team and provide exceptional customer service to our patients. As a vital member of our organization, you will have the opportunity to make a positive impact on the lives of those we serve. We are looking for candidates who possess strong communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment. If you are ready to be a part of a dynamic and rewarding team, we encourage you to apply for this exciting opportunity.

Provide exceptional customer service to patients by greeting them with a warm and welcoming attitude.
Handle patient inquiries, concerns, and complaints promptly and professionally.
Schedule appointments and maintain accurate patient records.
Verify patient insurance coverage and assist with insurance billing and payment processing.
Collaborate with healthcare providers and other team members to ensure efficient and effective patient care.
Maintain strict confidentiality and adhere to all HIPAA regulations.
Ensure accuracy and completeness of patient information in electronic medical records.
Educate patients on insurance coverage, payment options, and any necessary paperwork.
Assist with patient check-in and check-out processes.
Handle administrative tasks such as answering phones, filing, and managing office supplies.
Demonstrate empathy and compassion towards patients and their families.
Continuously strive to improve customer service and patient satisfaction.
Adhere to all company policies and procedures.
Keep up-to-date with industry trends and changes in healthcare regulations.
Collaborate with team members to identify and implement process improvements.

Where is this job?

This job is located at Memphis, TN, USA

Job Qualifications

Excellent Communication Skills: A Patient Service Representative Must Possess Strong Communication Skills In Order To Effectively Interact With Patients, Families, And Healthcare Providers. This Includes Being Able To Listen Actively, Convey Information Clearly, And Handle Difficult Or Emotional Situations With Empathy And Professionalism.
Knowledge Of Healthcare Systems And Terminology: Familiarity With Medical Terminology, Insurance Processes, And Electronic Medical Records Is Crucial For A Patient Service Representative To Effectively Navigate And Understand The Healthcare System. This Knowledge Enables Them To Answer Patient Inquiries And Accurately Document Patient Information.
Attention To Detail: Patient Service Representatives Are Responsible For Maintaining Accurate And Confidential Patient Records, Scheduling Appointments, And Verifying Insurance Information. They Must Have A Keen Eye For Detail To Ensure That All Information Is Entered Correctly And Any Discrepancies Are Addressed Promptly.
Customer Service Experience: A Patient Service Representative Is Often The First Point Of Contact For Patients And Their Families. Therefore, It Is Essential For Them To Have Previous Experience In A Customer Service Role. This Includes The Ability To Provide Friendly And Efficient Service, Handle Complaints Or Concerns, And Maintain A Positive Attitude At All Times.
Strong Computer Skills: Tenet Healthcare Utilizes Various Software And Systems For Patient Registration, Scheduling, And Billing. Therefore, A Patient Service Representative Must Be Proficient In Using Computers And Be Able To Learn New Software Quickly. This Includes Knowledge Of Microsoft Office And Basic Data Entry Skills.

Required Skills

Communication
Time Management
Multitasking
Interpersonal skills
Attention to detail
Organizational Skills
customer service
Medical Terminology
Teamwork
Problem-Solving
Computer Literacy

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Patient Service Representative in Memphis, TN, USA is $29,000 - $43,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or healthcare facility. Additionally, some employers may offer benefits such as healthcare, retirement plans, and paid time off which can also impact the overall compensation package. It is recommended to research the specific company and job description for a more accurate salary estimate.

Additional Information

Tenet Healthcare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMay 9th, 2024

Apply BeforeJune 9th, 2026

This job posting is from a verified source.

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