Patient Service Representative

Welcome to Tenet Healthcare, where we are dedicated to providing exceptional care and service to our patients. As a Patient Service Representative, you will play a crucial role in ensuring our patients have a positive and seamless experience from start to finish. We are seeking a compassionate and detail-oriented individual who is committed to delivering top-notch service to join our team. If you have a passion for helping others and possess excellent communication and organizational skills, we invite you to apply for this rewarding opportunity.

1. Greet and welcome patients in a friendly and professional manner, creating a positive first impression of the organization.
2. Serve as the main point of contact for patients, addressing any questions or concerns they may have and providing helpful and accurate information.
3. Schedule appointments, including coordinating with physicians and other healthcare providers, and ensuring the accuracy of patient information and insurance coverage.
4. Collect and verify patient demographics and insurance information, ensuring accuracy and completeness for billing and record-keeping purposes.
5. Maintain patient records and update electronic medical records with necessary information, following HIPAA guidelines to ensure patient privacy and confidentiality.
6. Assist patients with completing necessary forms and documents, such as consent forms, insurance forms, and medical history questionnaires.
7. Communicate with insurance companies and other third-party payers to verify coverage and obtain necessary authorizations for treatment.
8. Process payments from patients, including copays, deductibles, and self-pay balances, and provide patients with financial counseling if needed.
9. Coordinate with other departments and staff to ensure smooth patient flow and timely delivery of services.
10. Handle patient complaints or issues in a professional and timely manner, escalating as needed to resolve any concerns.
11. Maintain a clean and organized work environment, including patient waiting areas and front desk.
12. Keep up-to-date with insurance regulations and policies, as well as changes in patient care procedures, to provide accurate information to patients.
13. Participate in team meetings and trainings to continuously improve patient service and satisfaction.
14. Adhere to all facility and departmental policies and procedures, including safety and infection control protocols.
15. Perform other duties as assigned by the supervisor or manager.

According to JobzMall, the average salary range for a Patient Service Representative in Frisco, TX, USA is $26,000 - $38,000 per year. However, this may vary depending on factors such as experience, education, and specific job duties. Some Patient Service Representatives may earn more or less than this range. It is best to research the specific job position and company to get a more accurate salary estimate.

Tenet Healthcare Corporation is a multinational investor-owned healthcare services company based in Dallas, Texas, United States.