Senior Community Manager (Games)
Welcome to Tencent Holdings, a leading global technology and entertainment company! We are currently seeking a highly skilled and passionate Senior Community Manager (Games) to join our dynamic team. As the Senior Community Manager, you will play a crucial role in engaging and building relationships with our gaming community across various platforms. We are looking for someone who is not only knowledgeable and experienced in the gaming industry, but also has a strong understanding of community management and player behavior. If you are a creative and strategic thinker with excellent communication skills and a passion for gaming, we'd love to hear from you!
- Develop and implement community engagement strategies to strengthen and grow our gaming community across various platforms.
- Create and curate engaging content for our gaming community, including social media posts, blog articles, and newsletters.
- Monitor and moderate community interactions and respond to comments and inquiries in a timely and professional manner.
- Foster positive relationships with community members by actively listening and addressing their concerns and feedback.
- Collaborate with cross-functional teams to ensure community initiatives align with overall company goals and objectives.
- Analyze community data and provide insights to inform decision-making and optimize community engagement efforts.
- Stay up-to-date with industry trends and best practices in community management and gaming to continuously improve our strategies.
- Organize and execute community events and initiatives, both online and offline, to foster a sense of community and strengthen brand loyalty.
- Oversee and manage a team of community moderators, providing guidance and support to ensure consistent and high-quality community interactions.
- Act as a brand ambassador, representing Tencent Holdings and our gaming products to the community and the public.
Extensive Experience In The Gaming Industry: A Senior Community Manager At Tencent Holdings Should Have A Strong Background In The Gaming Industry, With A Deep Understanding Of The Industry Trends, Player Behaviors, And Community Dynamics.
Excellent Communication Skills: The Role Of A Senior Community Manager Requires Excellent Communication Skills, Both Written And Verbal. This Includes The Ability To Engage With Community Members, Respond To Their Feedback And Concerns, And Communicate Effectively With Internal Stakeholders.
Proven Track Record Of Community Management: Candidates For This Role Should Have A Proven Track Record Of Successfully Managing Online Communities For Games. This Includes Experience In Building And Maintaining A Strong And Engaged Community, Resolving Conflicts, And Fostering A Positive And Supportive Environment.
Strong Leadership Skills: As A Senior Community Manager, The Candidate Should Have Strong Leadership Skills To Effectively Manage A Team Of Community Managers And Moderators. This Includes The Ability To Provide Guidance, Mentorship, And Support To Team Members, As Well As The Ability To Make Strategic Decisions For The Community.
Passion For Gaming: Above All, A Senior Community Manager At Tencent Holdings Should Have A Deep Passion For Gaming. This Includes A Strong Understanding Of Different Gaming Genres, A Love For Playing Games, And A Desire To Continuously Learn And Improve In The Ever-Evolving Gaming Industry.
Data Analysis
Crisis Management
Leadership
Content Creation
Event Planning
customer service
Social media management
Brand management
Influencer Marketing
Community Engagement
Project
Game Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Community Manager (Games) in London, UK is £45,000-£60,000 per year. However, salaries can vary depending on factors such as experience, the specific company and industry, and the size of the community being managed. Some Senior Community Managers in the gaming industry may also receive bonuses or other forms of compensation.
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Tencent Holdings Ltd. is a Chinese multinational conglomerate holding company founded in 1998, whose subsidiaries specialise in various Internet-related services and products, entertainment, artificial intelligence and technology both in China and globally.
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