Tech Support Engineer 1 Labs

Welcome to Temple University's Tech Support Engineer 1 Labs position! As a member of our dynamic and innovative team, you will have the opportunity to provide technical support and assistance to our labs and their users. We are seeking an individual with a strong technical background and a passion for helping others. If you thrive in a fast-paced environment and enjoy problem-solving, then this position may be the perfect fit for you. Join us and become a valuable member of our team!

1. Provide technical support to users in the labs, including troubleshooting hardware and software issues, network connectivity, and printing problems.
2. Install, configure, and maintain software and hardware in the labs, ensuring that all equipment is up to date and functioning properly.
3. Collaborate with other team members to identify and implement solutions to improve the user experience in the labs.
4. Train and assist lab users in utilizing technology and software, ensuring that they have a positive and productive experience.
5. Monitor and maintain lab equipment, ensuring that all devices are in working order and promptly addressing any issues that arise.
6. Document and track all reported issues and resolutions, maintaining accurate records of lab usage and equipment maintenance.
7. Stay up to date with the latest technology trends and advancements, and make recommendations for updates and improvements to the lab environment.
8. Assist with the planning and execution of lab upgrades and installations, ensuring minimal disruption to lab users.
9. Work closely with faculty and staff to support and troubleshoot technology needs for classes and projects in the labs.
10. Provide excellent customer service and maintain a positive and professional attitude while assisting lab users with their technical needs.

According to JobzMall, the average salary range for a Tech Support Engineer 1 Labs in Philadelphia, PA, USA is $56,000 - $85,000 per year. This range can vary depending on factors such as experience, skills, and company. Some companies may offer additional benefits and bonuses, which can also impact the overall salary range. It is important to research the specific company and job requirements to get a more accurate salary estimate.

Temple University (sometimes referred to as Temple or TU) is a public research university in Philadelphia, Pennsylvania. It was founded in 1884 by the Baptist minister Russell Conwell. On May 12, 1888, it was renamed the Temple College of Philadelphia. By 1907, the institution revised its institutional status and was incorporated as a university. Temple is among the world's largest providers of professional education (law, medicine, podiatry, pharmacy, dentistry, engineering and architecture), preparing the largest body of professional practitioners in Pennsylvania.