Ted Baker London

Online Concessions Assistant

Ted Baker London
London, UK
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you an enthusiastic and passionate individual looking for a career in the retail industry? Ted Baker London is looking for an Online Concessions Assistant to join our team! As the Online Concessions Assistant, you'll be a part of the team that helps bring our online shopping experience to life for customers. Our ideal candidate should have a keen eye for detail, excellent organisational skills, and a passion for customer service. If you have the qualifications and drive to help us create an unforgettable online shopping experience, we want to hear from you!

Responsibilities as an Online Concessions Assistant:

  1. Monitor customer service inquiries on our online shopping platform and provide timely responses.
  2. Ensure product listings are accurate and up to date.
  3. Assist with product returns and exchanges.
  4. Troubleshoot customer issues and provide solutions in a timely manner.
  5. Maintain accurate records of customer interactions.
  6. Develop and maintain relationships with customers.
  7. Research and resolve customer complaints.
  8. Make recommendations on ways to improve the online shopping experience.
  9. Monitor and report on key performance indicators.
  10. Assist with promotional activities and campaigns.
Where is this job?
This job is located at London, UK
Job Qualifications

  • Ability To Work In A Fast-Paced Environment

  • High Level Of Accuracy And Attention To Detail

  • Excellent Communication Skills

  • Proficiency In Microsoft Office

  • Strong Customer Service Orientation

  • Positive Attitude And Outgoing Personality

  • Flexibility To Work Nights

  • Weekends And Holidays

  • Knowledge Of Pos (Point Of Sale) Systems

Required Skills

  • Data Entry

  • Inventory Management

  • Troubleshooting

  • Product knowledge

  • Problem Solving

  • Conflict Resolution

  • customer service

  • Merchandising

  • Cash Handling

  • Order Processing

  • Administrative support

  • Point of Sale

  • Shipping/Receiving

  • Stock Replenishment

  • Tracking/Reporting

Soft Skills

  • Communication

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Teamwork

  • collaboration

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Online Concessions Assistant in London, UK is £17,500 - £25,000 per annum. This may vary depending on the employer and the individual's qualifications and experience.

Additional Information
Ted Baker London is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 3rd, 2023
Apply BeforeJune 21st, 2025
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About Ted Baker London

Ted Baker is a British high-street clothing retail company known for suits, shirts, and dresses. It was founded in 1988 in Glasgow, Scotland. The company is owned by Authentic Brands Group in October 2022. The brand has over 500 shops and concessions around the world.

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