Customer Service Agent

At Ted Baker London, we are looking for a dedicated and passionate Customer Service Agent to join our team. This role provides an excellent opportunity to be on the forefront of delivering excellent customer service and creating memorable customer experiences. We are looking for a self-motivated individual with excellent communication skills, a strong sense of customer service, and a creative problem-solving approach. The ideal candidate should possess a customer service-oriented mindset, an unwavering commitment to the utmost quality and customer satisfaction, and a willingness to be a team player and contribute to the success of the team. Additionally, the successful candidate should have a high school diploma, a minimum of two years of customer service experience, and a proven track record of delivering outstanding customer service. If you have a passion for providing exceptional customer service, are an expert problem solver, and thrive in a fast-paced, customer-centric environment, then we want to hear from you!

Responsibilities:

1. Provide excellent customer service and create memorable customer experiences.
2. Maintain a customer service-oriented mindset, and an unwavering commitment to the utmost quality and customer satisfaction.
3. Collaborate effectively with the team to ensure the success of the team.
4. Resolve customer inquiries and complaints quickly and professionally.
5. Stay up to date with product knowledge and industry trends.
6. Demonstrate a creative problem-solving approach.
7. Assist with marketing activities to increase customer engagement.
8. Monitor customer feedback and provide constructive feedback to the team.
9. Handle customer inquiries with confidentiality and sensitivity.
10. Develop and maintain relationships with customers.

According to JobzMall, the average salary range for a Customer Service Agent in Portsmouth, UK is between £19,000 and £23,000 per year. This is based on the current job market and the salaries offered by employers in the region.

Ted Baker is a British high-street clothing retail company known for suits, shirts, and dresses. It was founded in 1988 in Glasgow, Scotland. The company is owned by Authentic Brands Group in October 2022. The brand has over 500 shops and concessions around the world.