Customer Service Agent

We’re seeking an enthusiastic and customer-focused individual to join our Customer Service team at Ted Baker London. The ideal candidate will possess the ability to act as the face of the company and provide excellent customer service. Reporting to the Customer Service Manager, the Customer Service Agent will be responsible for delivering a first-rate customer experience. To succeed in this role, you will need to have an excellent customer service track record, excellent communication skills, and a passion for delivering exemplary service.If you’re looking for a chance to be part of a world-renowned fashion brand, then this could be the perfect opportunity for you.

Responsibilities:

1. Greet customers with a friendly and professional demeanor
2. Respond promptly to customer inquiries and complaints
3. Address customer issues and provide resolution in a timely manner
4. Ensure customer satisfaction by providing accurate information and solutions
5. Maintain a positive and professional attitude in all interactions with customers
6. Provide assistance with product selection, ordering, and returns
7. Monitor customer trends and feedback to ensure satisfaction
8. Follow up with customers to ensure their satisfaction
9. Maintain up-to-date knowledge of Ted Baker London’s products and services
10. Adhere to all company policies and procedures

According to JobzMall, the average salary range for a Customer Service Agent in Bristol, UK is £19,624 - £25,000. This range will vary depending on the specific job responsibilities, experience, and qualifications of the individual.

Ted Baker is a British high-street clothing retail company known for suits, shirts, and dresses. It was founded in 1988 in Glasgow, Scotland. The company is owned by Authentic Brands Group in October 2022. The brand has over 500 shops and concessions around the world.