Technical Support Specialist

TCL Corporation is looking for an enthusiastic Technical Support Specialist to join our dynamic IT team. In this role, you will be responsible for troubleshooting hardware and software issues for our customers. You will be the go-to person for users seeking technical assistance in a timely and professional manner.We are looking for an individual who is customer service-oriented and has an aptitude for problem-solving. A successful Technical Support Specialist should have excellent communication and troubleshooting skills, be able to work independently as well as collaboratively in a team, and possess a solid understanding of computer hardware and software. The ideal candidate should also be highly organized and detail-oriented.If you have a passion for providing exceptional technical support and are up for the challenge, we would love to hear from you.

Responsibilities: • Provide timely and professional technical support to customers • Troubleshoot hardware and software issues • Identify and diagnose technical problems • Communicate technical solutions in a clear and concise manner • Provide effective customer service • Work collaboratively in a team environment • Research and evaluate new technologies • Document technical processes and procedures • Monitor system performance and troubleshoot issues • Develop and implement strategies to improve customer service • Maintain updated knowledge of the latest technological developments

According to JobzMall, the average salary range for a Technical Support Specialist in Dallas, TX, USA is $45,000 to $75,000 per year. This range can vary depending on experience, industry, and the specific job requirements of the position.

TCL Corporation is a partially state-owned Chinese multinational electronics company headquartered in Huizhou, Guangdong Province. It designs, develops, manufactures and sells products including television sets, mobile phones, air conditioners, washing machines, refrigerators and small electrical appliances.