Technical Support Specialist

At TCL Corporation, we are looking for a passionate and confident Technical Support Specialist to join our team of professionals. As the Technical Support Specialist, you will provide technical assistance and support to customers, as well as coordinate with internal teams to ensure the resolution of customer inquiries. The ideal candidate will have an excellent understanding of computer systems, mobile devices, and other technical products, as well as strong problem-solving and communication skills. If you have the skills necessary to be a successful Technical Support Specialist, please apply today!

Responsibilities of a Technical Support Specialist:

• Provide technical assistance and support to customers via email, phone, or other forms of communication
• Troubleshoot customer inquiries and coordinate with internal teams to resolve customer issues
• Maintain up-to-date knowledge of computer systems, mobile devices, and other technical products
• Resolve customer inquiries in a timely and accurate manner
• Document customer inquiries and resolutions in a database
• Monitor customer feedback and suggest improvements to customer service procedures
• Develop and maintain a positive relationship with customers
• Identify potential customer service issues and recommend solutions

According to JobzMall, the average salary range for a Technical Support Specialist in Chicago, IL, USA is $39,944 - $66,818 per year. This range is based on the salary information from a variety of sources, including employers, job postings, and salary surveys. The salary range may be affected by factors such as experience, qualifications, and the location of the job.

TCL Corporation is a partially state-owned Chinese multinational electronics company headquartered in Huizhou, Guangdong Province. It designs, develops, manufactures and sells products including television sets, mobile phones, air conditioners, washing machines, refrigerators and small electrical appliances.