Order Management Specialist

"Are you a highly organized and detail-oriented individual with a passion for delivering exceptional customer service? Then we want you to join our team at TCL Corporation as an Order Management Specialist. As a global leader in consumer electronics, we are seeking a dedicated individual to manage and coordinate the entire order process, ensuring timely and accurate delivery to our valued customers. If you thrive in a fast-paced environment and possess strong communication and problem-solving skills, read on to learn more about this exciting opportunity."

1. Manage the entire order process for the company, from initial receipt to final delivery.
2. Ensure all orders are processed accurately and in a timely manner.
3. Coordinate with various departments, including sales, production, and shipping, to ensure orders are fulfilled efficiently.
4. Communicate with customers to provide updates on order status and resolve any issues or concerns.
5. Maintain and update order tracking systems and databases.
6. Monitor inventory levels and coordinate with production to ensure timely fulfillment of orders.
7. Collaborate with the customer service team to handle any order-related inquiries or complaints.
8. Identify and troubleshoot any issues that may arise during the order process.
9. Follow up with customers after delivery to ensure satisfaction and address any concerns.
10. Continuously improve and streamline the order management process to enhance customer satisfaction and efficiency.
11. Stay updated on industry trends and best practices to ensure the company’s order management processes remain competitive.
12. Adhere to all company policies and procedures related to order management and customer service.
13. Provide regular reports on order status and performance to management.
14. Maintain a high level of professionalism and customer service at all times.

According to JobzMall, the average salary range for a Order Management Specialist in Irvine, CA, USA is $51,000 to $72,000 per year. This can vary depending on factors such as experience, education, and specific job duties.

TCL Corporation is a partially state-owned Chinese multinational electronics company headquartered in Huizhou, Guangdong Province. It designs, develops, manufactures and sells products including television sets, mobile phones, air conditioners, washing machines, refrigerators and small electrical appliances.