Order Management Analyst

We are looking for an experienced and detail-oriented Order Management Analyst to join the team at TCL Corporation. As our Order Management Analyst, you will be responsible for overseeing the complete order management process, ensuring that all orders are accurate and delivered on time. To be successful in this role, you must have excellent analytical and problem-solving skills, as well as excellent interpersonal skills. You should be comfortable working with a wide range of stakeholders, including customers, suppliers, and internal teams. A thorough understanding of order management systems, supply chain operations, and inventory management is essential. Your proactive and organized approach to work will be invaluable in this role, allowing you to identify and address potential issues quickly and efficiently. If you have the skills and experience we are looking for, we’d love to hear from you.

Responsibilities:

1. Oversee the complete order management process, ensuring all orders are accurate and delivered on time.
2. Develop and maintain relationships with customers, suppliers, and internal teams.
3. Utilize excellent analytical and problem-solving skills to identify and address potential issues quickly.
4. Monitor order management systems, supply chain operations, and inventory management.
5. Coordinate with stakeholders to ensure orders are accurate and delivered in a timely manner.
6. Monitor supply chain performance and customer satisfaction.
7. Develop and implement strategies to improve order management processes.
8. Ensure compliance with all relevant regulations and standards.
9. Prepare reports and provide regular updates to senior management.
10. Stay up-to-date with industry trends and best practices.

According to JobzMall, the average salary range for a Order Management Analyst in New York, NY, USA is $77,481 - $86,788. This salary range can vary depending on the educational qualifications, experience, and other factors of the job applicant.

The job responsibilities of an Order Management Analyst may include:

• Analyzing customer orders to ensure accuracy, completeness, and compliance with established policies and procedures.

• Developing and implementing strategies to improve order processing efficiency.

• Proactively troubleshooting and resolving customer order issues.

• Coordinating with internal departments to ensure timely and accurate order fulfillment.

• Developing and maintaining order management related reports.

• Assisting with the creation of customer order templates and processes.

• Analyzing and providing recommendations for cost savings and continuous process improvement.

• Maintaining and updating customer records and contact information.

• Monitoring and responding to customer inquiries and complaints.

• Utilizing customer relationship management (CRM) systems for managing customer information.

TCL Corporation is a partially state-owned Chinese multinational electronics company headquartered in Huizhou, Guangdong Province. It designs, develops, manufactures and sells products including television sets, mobile phones, air conditioners, washing machines, refrigerators and small electrical appliances.