Webchat Support Role

At Tata Consultancy Services, we are looking for a Webchat Support Representative who is passionate about providing excellent customer service to join our team. The successful candidate will be responsible for responding to customer queries via webchat in an effective and timely manner. The ideal candidate should have strong communication and interpersonal skills, as well as a patient and friendly attitude. They should also have experience in a customer service role and a good working knowledge of webchat technology. We are looking for someone who can think on their feet and provide the best possible service to our customers, working in a collaborative and fast-paced environment. If you are a motivated individual with a genuine interest in helping people, this may be the perfect role for you.

Responsibilities:

1. Respond to customer queries via webchat in a timely and effective manner.
2. Demonstrate excellent customer service skills, with a patient and friendly attitude.
3. Utilize strong communication and interpersonal skills to build relationships with customers.
4. Possess a good working knowledge of webchat technology.
5. Think on their feet and provide the best possible service to customers.
6. Work collaboratively in a fast-paced environment.
7. Actively participate in team meetings and sharing of best practices.
8. Work to meet customer satisfaction targets.
9. Stay up to date with relevant products, services, and customer support policies.
10. Identify and escalate customer issues to the appropriate team.

According to JobzMall, the average salary range for a Webchat Support Role in Hyderabad, Telangana, India is between Rs. 12,000 and Rs. 18,000 per month.

Tata Consultancy Services Limited is an Indian multinational information technology service and consulting company headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 45 countries. TCS is the largest Indian company by market capitalization.