Support Analyst

We are looking for an experienced Support Analyst to join our team at Tata Consultancy Services! This role requires someone with an eye for detail, a passion for problem-solving and the ability to handle multiple tasks in a complex environment. The successful candidate should have a degree in a relevant field (such as IT, engineering, mathematics or computer science) and a minimum of two years' experience as a support analyst in a corporate environment. They should also possess excellent communication and organizational skills, as well as the ability to work both independently and collaboratively. If you have the required qualifications and want to be part of a world-leading IT consultancy, then we want to hear from you!

Responsibilities:

1. Diagnose and troubleshoot technical issues in a corporate environment.
2. Investigate and resolve customer support requests in a timely manner.
3. Provide technical support and advice to customers.
4. Monitor system performance and recommend improvements.
5. Create and maintain technical documentation.
6. Collaborate with other departments to ensure successful implementation of system changes.
7. Develop and maintain relationships with customers.
8. Stay up to date with the latest advancements in technology and industry trends.
9. Remain available for after-hours support when necessary.

According to JobzMall, the average salary range for a Support Analyst in Hyderabad, Telangana, India is between ₹3,00,000 and ₹5,00,000 per year. This range may vary depending on the experience and qualifications of the applicant.

Tata Consultancy Services Limited is an Indian multinational information technology service and consulting company headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 45 countries. TCS is the largest Indian company by market capitalization.