Desktop Support Technician

Provide onsite support as per site categorization to provide operational and technical support. Network & Telecom devices are included in support across all sites under Hands & feet support model. Troubleshoot & Resolve Incidents and Problems associated with EUC Equipment and Software, and provide break/fix support, advice, and assistance to Authorized Users. Coordinate for EUC service-related activities with the Service Desk and other resolver teams. Perform support for application certifications and deployment for endpoint software. Coordinate with third party as necessary to keep Equipment and Software in good working order. Manage hard and soft break fix services for laptops and desktops. Manage IMAC and desk side support services.

According to JobzMall, the average salary range for a Desktop Support Technician in Grand Rapids, MI, USA is between $38,606 and $65,788. The median salary for this position is $51,470 per year. Salaries may vary depending on the experience and qualifications of the individual, as well as the company offering the salary.

Tata Consultancy Services Limited is an Indian multinational information technology service and consulting company headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 45 countries. TCS is the largest Indian company by market capitalization.