Bilingual Customer Service Specialist

Are you a talented customer service professional with exceptional communication skills in both English and Spanish? TAG Heuer is looking for a bilingual customer service specialist to join our team! As a bilingual customer service specialist, you will be responsible for providing exceptional customer experiences to TAG Heuer's Spanish-speaking customers. Our ideal candidate should not only be a highly experienced customer service professional, but must also be a fluent Spanish speaker with the necessary cultural awareness and sensitivity to create meaningful connections with our Spanish-speaking customers. If you have the required qualifications and the desire to join a fast-paced, customer-focused environment, we would love to hear from you! Required qualifications:• Fluency in both English and Spanish (verbal and written)• Proven customer service experience in a fast-paced environment• Highly organized with excellent attention to detail• Ability to multitask and prioritize tasks efficiently• Strong problem-solving and conflict resolution skills• Cultural sensitivity and awareness when dealing with Spanish-speaking customers• Proficient computer skills and knowledge of relevant software programs (i.e. CRM software)

Responsibilities: • Provide prompt and courteous customer service to TAG Heuer's Spanish-speaking customers. • Manage customer inquiries and complaints in a professional manner. • Identify and address customer needs in a timely and effective manner. • Maintain an up-to-date knowledge of TAG Heuer products and services. • Monitor customer feedback and recommend strategies to improve customer service. • Ensure customer satisfaction and loyalty through excellent service delivery. • Keep accurate records of customer interactions and transactions. • Develop and maintain positive customer relationships. • Collaborate with other departments to ensure customer needs are met. • Assist with other tasks as needed.

According to JobzMall, the average salary range for a Bilingual Customer Service Specialist in Tampa, FL, USA is $32,000 to $41,000 per year. This range may vary depending on the experience and qualifications of the individual.

TAG Heuer S.A. is a Swiss luxury watchmaker that designs, manufactures and markets watches and fashion accessories, as well as eyewear and mobile phones manufactured under license by other companies and carrying the TAG Heuer brand name. The company began as Uhrenmanufaktur Heuer AG, founded in 1860 by Edouard Heuer in St-Imier, Switzerland. In 1985, TAG Group purchased a majority stake in the company, forming TAG Heuer. In 1999, French luxury goods conglomerate LVMH bought nearly 100 percent of the Swiss company. The name TAG Heuer combines the initials of "Techniques d'Avant Garde" and the founder's surname.