Specialist, Social Media Care

Social Media Sr. Specialists act as a resource for Social Media Specialists, inspect social queues in real time to produce reporting and coordinate with Social RP to allocate resources to ensure department service levels, and handle escalated customer interactions over a variety of social media channels. Produce queue health reports to ensure staffing & quality control of social media queues. Escalate emerging issues to leadership that could represent potential risks to the company and/or brand. Effectively handle escalated customer interactions and follow department escalation policy/procedure. Consistently meets/exceeds departmental goals and business objectives. Escalate customer interactions to ECR department that fall within their scope as defined by company policy/procedure.

According to JobzMall, the average salary range for a Specialist, Social Media Care in 340 W Bakerview Rd, Bellingham, WA 98226, USA is between $36,000 and $41,000 per year. This range can vary depending on the qualifications and experience of the individual, as well as the company hiring the individual.

T-Mobile is the brand name used by the mobile communications subsidiaries of the German telecommunications company Deutsche Telekom AG. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond.