Principal Customer Experience Manager
Work cross-functionally to understand the linkage between T-Mobile's business goals, business architectures, and requirements frameworks. Proactively identify sales process improvement opportunities, identify root cause and drive solutions through cross-functional teams. Provide coaching, feedback and recommendations across the Enterprise, and in partnership with other Lines of Business, to enhance customer experience performance. Manage and support for sales systems and its data (SFDC) and identify and explore opportunities for sales process improvements and help drive enablement efforts. Provide value in complex negotiations and the closing of new business deals including appropriate use of legal, product, IT and executive leadership to drive maximum results. Develop and execute new, upgrade and renewal strategies and ensures compliance to Rules of Engagement and reporting in SFDC.
4+ years project or program management
Experience leading complex cross functional efforts across multiple enterprise functions
Prior experience supporting Sales org across multiple lines of Business
Expertise and proven confidence presenting to Sr. Leadership Preferred
Deep understanding of CRM (SFDC) and established relationships with key business partners Preferred
Process Design skills
Excellent Time Management
Program Management skills
Excellent documentation skills
Planning and deploying business and CRM
Verbal communication
Highly motivated and self-directed.
Prioritizing skills
written communication
Adaptability
Problem-Solving
Multi tasker
According to JobzMall, the average salary range for a Principal Customer Experience Manager in 3305 160th Ave SE, Bellevue, WA 98007, USA is approximately $87,000 to $112,000 per year. This range may vary depending on experience, qualifications, and the size and type of company.
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T-Mobile is the brand name used by the mobile communications subsidiaries of the German telecommunications company Deutsche Telekom AG. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond.
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